Luma Health Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Luma Health.
Luma Health
Customer Success Manager
Mid Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral
I sent in my application online and then got an email within a day or two to set up a screening call with HR. They actually gave me some pointers ahead of time which was really helpful for prepping. After that first chat, I had a 30-minute call with the VP of Customer Success. It was a nice conversation, but I felt like she was looking for someone with more typical Project Management experience. A few days later, I received a standard rejection email.
Confirmed questions1 question
- Can you tell me how the success of your past positions was evaluated?
Luma Health
Customer Success Manager
Mid Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Presentation
Interview formats
Behavioral Presentation
I went through two phone interviews and a presentation in a little over a week. Until this point I was impressed with the company. During the presentation it was clear at least one person was not paying attention and the prompt was far too basic to do a 20 minute presentation on. After this I was ghosted even after multiple follow up attempts. It looks like this is a trend for this company. Very disappointing.
Confirmed questions1 question
- What would you do if your main contact leaves a month after they go live?
Luma Health
Customer Success Manager
Mid Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
I had a phone screen with an external recruiter first. Then, a 30-minute phone interview with the hiring manager. She talked about her role and the company, then asked about my experience and some behavioral questions. Everyone was really nice during the interviews. It was a bit of an awkward time to interview because of the holidays. I haven't heard back about the next steps.
Confirmed questions1 question
- What kind of content or materials do you usually show to clients?
Luma Health Customer Success Manager Interview Questions
Quoted word for word from Luma Health interview reports.
“What would you do if your main contact leaves a month after they go live?”
Read reports →“What kind of content or materials do you usually show to clients?”
Read reports →“What is your past experience as a CSM?”
Read reports →“Tell me why Luma Health. What's your background as a CSM?”
Read reports →“Tell me about a time you dealt with an upset customer and how you managed the situation.”
Read report →“Can you tell me about a mistake you made at work and how you dealt with it?”
Read report →“Can you tell me how the success of your past positions was evaluated?”
Read report →Formats, difficulty and experience
Across all 6 Luma Health interview reports.