Lulus Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Lulus.
Lulus
Customer Support Representative
Entry Average Positive experience Decline offer 2 rounds
Interview process
Phone screen Onsite
Interview formats
Behavioral
I had a phone screening and then I was invited for in-person interviews. I met individually with three people, and I appreciated their hiring approach a lot— it’s so much more efficient for everyone involved to schedule back-to-backs on one day vs. multiple rounds over the course of several weeks.
Confirmed questions1 question
- How would you deal with a challenging customer interaction?
Lulus
Customer Service Representative
Entry Easy Neutral experience No offer 2 rounds
Interview process
Technical screen Panel
Interview formats
Technical Behavioral
First, you take a typing test to check your WPM. Then, you move to an office where 3 women will ask you around 20 or more questions about different situations and your personal experiences. One of them made the interview a bit awkward, but it was alright overall. The location is quite inconvenient if you don't have a car.
Confirmed questions5 questions
- Can you tell us about your resume and past work experiences?
- What are your biggest life achievements?
- Describe a situation where you had a problem with a customer and how you handled it.
Lulus
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Panel
Interview formats
Behavioral Group
I was interviewed by a panel of 5 people. At that time, I thought they were amazing, but now two have left the company and two have moved on from this role.
Confirmed questions1 question
- Can you tell me about your previous experiences?
Lulus Customer Support Representative Interview Questions
Quoted word for word from Lulus interview reports.
“What qualities define an excellent customer service representative”
Read reports →“What would you do if you encountered a customer with a speech impediment or other similar issues?”
Read reports →“What are your biggest life achievements?”
Read reports →“Describe a situation where you had a problem with a manager and how you handled it.”
Read reports →“Can you describe a time you dealt with a challenging customer?”
Read report →“How would you deal with a challenging customer interaction?”
Read report →“Can you tell us about your resume and past work experiences?”
Read report →“Can you tell me about your previous experiences?”
Read report →Formats, difficulty and experience
Across all 5 Lulus interview reports.