Lucky Brand Operations Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 15 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Lucky Brand.
Lucky Brand
Shift Supervisor
Mid Difficult Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Panel Offer
Interview formats
Behavioral Technical
The interview was over the phone, but it was still pretty tough. I talked with managers from different levels, most of whom I hadn't met before. You need to be ready to give specific stories about challenges you've handled. They really want you to use the STAR method for your answers. Also, expect them to question you further after you answer.
Confirmed questions4 questions
- Can you share an instance where you de-escalated a situation involving a challenging customer?
- Tell me about a time you introduced a new procedure and what the outcome was.
- Provide specific examples of challenges you've encountered and successfully managed.
Lucky Brand
Supervisor
Mid Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral Technical Case Presentation
I applied for a management position for a new store opening and was contacted within a week or two for an interview with the store manager of the new location. She was very pleasant and passionate about the company. The interview was intense but if you have management experience, it's nothing out of the ordinary. Questions about numbers and scenarios dealing with associates and customers, and then some role-playing. The role-playing was the easiest part! I do it daily in my current management position so I had no problem with it. After the interview, she contacted her DM and set up a face-to-face interview a week later. The DM was just as awesome as the SM! She asked more detailed questions about my current responsibilities and then more role-playing! Although she was a very difficult customer, I was able to win her over! My references were contacted, and I was given an offer within a few days! I am very excited about this opportunity because they seem to truly value their employees and promote within. The store manager, assistant, and other supervisor are all internal promotions or transfers for the new store opening! And the manager seems like she's going to be a great mentor, as well as the DM.
Confirmed questions7 questions
- How would you coach an employee who is focused on tasks rather than customer interaction?
- What would you do if that employee pushed back, saying they already greeted the customer and they were just looking?
- Share an instance where you exceeded expectations to help a customer.
Lucky Brand
Supervisor
Mid Difficult Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Background check
Interview formats
Behavioral Technical Case Presentation
I sent my resume and cover letter to the store and got a call the next day to set up an interview. The store manager (SM) interviewed me, starting with the usual 'tell me about yourself.' I talked about my current and past work experience, why I wanted the PT Sup job, and my future goals (growing with the company). Then she asked more questions about my current role, focusing on personal and store KPIs, accountability for myself and others, and coaching. We also did role-playing for coaching an employee and interacting with customers both with and without product knowledge. After that, the SM called to set up a phone interview with the district manager (DM), which covered work experience and KPIs.
Confirmed questions3 questions
- How would you address an associate who isn't engaging with customers?
- In your opinion, which KPI is most crucial, and what's your reasoning?
- Can you explain what holding someone accountable entails?
Lucky Brand Operations Manager Interview Questions
Quoted word for word from Lucky Brand interview reports.
“How do you get a customer to try on clothes when they initially refuse help?”
Read reports →“How would you get a customer to commit to trying on clothes, even if they say they just want to browse?”
Read reports →“What would you do if that employee pushed back, saying they already greeted the customer and they were just looking?”
Read reports →“Can you explain what holding someone accountable entails?”
Read reports →“Can you describe how you would help an older woman who wants to buy jeans?”
Read report →“Do you have a passion for denim?”
Read report →“How would you calm down an unhappy customer?”
Read report →“How would you address an associate who isn't engaging with customers?”
Read report →“In your opinion, what's the most crucial element for a business to succeed?”
Read report →Formats, difficulty and experience
Across all 15 Lucky Brand interview reports.