Loya Insuance Group Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Loya Insuance Group.
Loya Insuance Group
Customer Service Representative
Entry Average Negative experience Accept offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral Technical
The whole thing was about 1-2 hours. First I talked to HR, then they had me come back for a second interview on another day. The first interview was really chill and friendly. When I came back for the second one, it was a bit more serious. The second interviewer asked me a lot about my past and why I left my old jobs, basically wanted to know what my intentions were. But I got the job right then and there.
Confirmed questions3 questions
- What makes you a strong candidate for Loya?
- Why did you leave your old jobs?
- What are your intentions?
Loya Insuance Group
Customer Service Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Offer
Interview formats
Behavioral Technical
First you apply online. Then, if they like your application, they'll give you a call for a pre-screening to check your availability, confirm you want a full-time job, and see if you're okay with the Sales Department. If you're available and can work full-time, they'll set up a 1:1 interview with an Office Sale Manager. Should the Sale Manager think you're a good fit, they'll send you to a second interview with the Regional Manager. If the Regional Manager believes you're a strong candidate, she'll have an HR clerk contact you to extend an offer. They're really just looking for someone who's flexible, has a great personality, and is submissive.
Confirmed questions8 questions
- What makes you want to work at this company?
- What do you know about Fred Loya?
- Are you applying to other jobs right now?
Loya Insuance Group
Customer Service Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Group Recruiter call Phone screen Background check
Interview formats
Behavioral Technical Other
There was a large group interview session for everyone applying. Since I got there early, I had one-on-one interviews. In total, there were 3 interviews within an hour, plus a quick typing test. The first interview was about basic info from my application and explaining company benefits. The second interview was my chance to ask questions and learn more about the job, and I had to talk about my education and work experience here, which was the longest and most important part. The third interview was with the regional manager to talk about my long-term goals.
Confirmed questions1 question
- Can you demonstrate your Spanish proficiency in conversation?
Loya Insuance Group Customer Support Representative Interview Questions
Quoted word for word from Loya Insuance Group interview reports.
“What do you know about Fred Loya?”
Read reports →“How would you handle an angry customer whose insurance claim for an accident was denied?”
Read reports →“Can you demonstrate your Spanish proficiency in conversation?”
Read reports →“Can you try to sell me this item?”
Read reports →“Are you able to communicate in Spanish?”
Read report →“What are your thoughts on relocating?”
Read report →“How do you feel about commuting to the training center for a month?”
Read report →“Do you have any past issues that would prevent you from getting a license?”
Read report →“Are you willing to travel or work at different office locations in San Diego?”
Read report →Formats, difficulty and experience
Across all 14 Loya Insuance Group interview reports.