London Underground Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at London Underground.
London Underground
Customer Service Associate
Entry Average Negative experience No offer 4 rounds
Interview process
Take home Technical screen Group Recruiter call
Interview formats
Other Technical Group Behavioral
The interview process had 4 stages. The first stage was an online reasoning test. The second was an in-person exam. The third stage was a role-play exercise, which was a bit tricky. I felt the role-play focused too much on knowledge one would only have if trained by TFL, which was unfortunate since they used it to judge role-play rather than actual customer service skills, which is what the job is about.
Confirmed questions1 question
- How would you travel from Bethnal Green to Victoria?
London Underground
Customer Service Associate
Entry Difficult Neutral experience No offer 5 rounds
Interview process
Recruiter call Technical screen Take home Onsite Presentation Background check
Interview formats
Technical Coding Case Presentation Group
After applying, I had an online test, then went in person for a writing and data interpretation test. After that, there were role-play and scenario based interviews. I then passed a 4 week training course.
Confirmed questions5 questions
- Imagine a passenger is complaining about lost bags and demands them immediately. How would you handle this roleplay scenario?
- In a roleplay, a passenger starts vaping and becomes panicked. What would you do?
- Could you interpret some data for us?
London Underground
Customer Service Representative
Entry Average Positive experience Decline offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral
It was pretty easy, and lasted about an hour. They introduced themselves and the company, and then let you express your experience. They want to know why you chose TFL and how you think you’d fit in the company.
Confirmed questions1 question
- How do you handle working under pressure?
London Underground Customer Support Representative Interview Questions
Quoted word for word from London Underground interview reports.
“How would you travel from Bethnal Green to Victoria?”
Read reports →“Can you find X location on the map for me?”
Read reports →“In a roleplay, a passenger starts vaping and becomes panicked. What would you do?”
Read reports →“Could you interpret some data for us?”
Read reports →“Imagine a passenger is complaining about lost bags and demands them immediately. How would you handle this roleplay scenario?”
Read report →“How do you handle working under pressure?”
Read report →“How would you handle a specific scenario related to the job?”
Read report →Formats, difficulty and experience
Across all 5 London Underground interview reports.