Lokalise Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Lokalise.
Lokalise
Customer Success Manager
Entry Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral Other
I applied and heard back from the recruiter about 2 weeks later. We had an initial chat, then I interviewed with the hiring manager, and finished with a cultural interview with some employees. After all that, they checked my references, went silent for a week, and then didn't offer me the job, saying someone with actual CSM experience was a better fit. I'm really bummed because I thought they were open to career changers for this entry-level role, but it seems like they wanted prior experience. I feel like I wasted my time and wouldn't suggest this company.
Confirmed questions2 questions
- What drives you in your present job and how do your current abilities align with the requirements of this position?
- How do you think your present skills would be a good match for this role?
Lokalise
Customer Success Manager
Mid Average Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Presentation
Interview formats
Behavioral Presentation Other
The recruitment process was virtually non-existent. I reached the final stages only to get an automated rejection email asking me to rate the interview. It seems I wasn't moving forward. The initial interaction with the internal recruiter went smoothly until the role play and the video demo submission. The hiring manager excluded the recruitment manager from email exchanges and failed to acknowledge receipt of the task, which required significant preparation time. Upon receiving the interview feedback survey, I asked the recruiter for clarification. They claimed to have sent a rejection email earlier, which I never received. Given the time invested in studying their documentation and tutorials for the demo, I was extremely disappointed by the lack of a proper rejection communication. This experience reflects poorly on Lokalise's culture and indicates a need for substantial improvement to scale and become a truly international company.
Confirmed questions4 questions
- On a scale of 1 to 10, how would you assess your technical skills and what's your reasoning?
- Describe your ability to manage tasks and work effectively in a remote setting.
- Please conduct a role-play via video call.
Lokalise
Customer Success Manager
Mid Difficult Positive experience Accept offer 6 rounds
Interview process
Recruiter call Phone screen Onsite Take home Panel Offer
Interview formats
Behavioral Technical Presentation Group
The HR team was super responsive, getting back to me within a day or two after each interview if I moved forward. Everyone I met, from future colleagues to the manager and even the founder, was really nice and asked insightful questions. I actually liked the take-home test; it was cool they wanted to see my work instead of just asking questions like many other places. They were also very open to answering my questions at every step and kept me in the loop the whole time. The process involved: 1. A chat with the recruiter. 2. Meeting with the manager. 3. A meeting with the manager and a team member for a mock customer call. 4. A take-home assignment. 5. A culture interview with a group of people. 6. Discussing the offer.
Confirmed questions5 questions
- What are your thoughts on situational/behavioral scenarios?
- Can you tell me about your background?
- What makes you interested in this company and role?
Lokalise Customer Success Manager Interview Questions
Quoted word for word from Lokalise interview reports.
“How did you find out about Lokalise?”
Read reports →“What are your reasons for wanting to join Lokalise?”
Read reports →“How would you handle a fake customer call scenario?”
Read reports →“Can you share your motivations for wanting to join Lokalise?”
Read reports →“Describe a situation where you made a mistake. What actions did you take?”
Read report →“On a scale of 1 to 10, how would you assess your technical skills and what's your reasoning?”
Read report →“Describe your ability to manage tasks and work effectively in a remote setting.”
Read report →“What are your thoughts on situational/behavioral scenarios?”
Read report →“What aspects of this specific role appeal to you?”
Read report →Formats, difficulty and experience
Across all 7 Lokalise interview reports.