LogistiCare Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 28 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at LogistiCare.
LogistiCare
Customer Service Representative
Entry Difficult Neutral experience No offer 2 rounds
Interview process
Recruiter call Phone screen Background check
Interview formats
Behavioral Technical
First, a recruiter emailed me. Then, they scheduled a phone interview. The phone interview went well, and the recruiter mentioned they'd keep me updated until the next steps. Honestly, I ended up being the one to follow up. Eventually, the recruiter said I'd know by Monday whether I got the job. I never heard back. When they finally responded, they asked if I'd received an email from the hiring team. The email arrived a few days later, informing me they were moving forward with other candidates.
Confirmed questions2 questions
- Tell me about a time you had to troubleshoot a problem.
- Describe a difficult situation you encountered and how you handled it.
LogistiCare
Customer Service Representative
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Technical
So first, you have a phone interview where they ask you some standard questions, like if you can sit for extended periods of time and about your past jobs. Then, they'll either call or email you to set up an in-person interview at the local office. This on-site interview covers similar questions to the phone call but also digs into how you'd handle situations, like if your boss was completely wrong about something. After that, they call to offer you the job. The offer is conditional on passing a drug test and background check. Once those are cleared, you get the official offer and then you can start, which in my case is about a month away.
Confirmed questions5 questions
- Can you tell me about yourself?
- Are you able to remain seated for long periods?
- Walk me through your previous employment history.
LogistiCare
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Take home Onsite
Interview formats
Behavioral Technical
The interview process was actually pretty fast and it's broken into two parts. First you will go through a phone interview and by the end of the call they will determine if you shall move forward. The phone interview lasted about 10 minutes at the most and they just ask you questions based off of your prior knowledge/experience with customer service. Once you set up your in person interview you're going to take a typing test and a listening skills test and by that time your nerves should go down especially if you passed both tests. The in person interview is actually not as nerve wrecking as some may think. They ask you pretty basic questions, mostly personal questions to really see how you are as a person and see how you're going to handle irate clients. The interviewer does their best to explain the job all while making you feel as comfortable as possible.
Confirmed questions4 questions
- Tell me what you know about our company and our business.
- What prior customer service knowledge or experience do you have?
- Can you describe yourself and your personal qualities?
LogistiCare Customer Support Representative Interview Questions
Quoted word for word from LogistiCare interview reports.
“The hourly rate for this position is X, does that work for you?”
Read reports →“How do you define customer service?”
Read reports →“What would you do if a customer called and insisted on speaking to a supervisor instead of you?”
Read reports →“Are you able to remain seated for long periods?”
Read reports →“Describe a scenario where your manager is making an error.”
Read report →“What constitutes a good customer service experience in your opinion?”
Read report →“In five years, where do you envision your career path leading you?”
Read report →“How would you go about de-escalating customer issues?”
Read report →“What made you decide to work for Logisticare?”
Read report →Formats, difficulty and experience
Across all 28 LogistiCare interview reports.