Loggi Customer Support Analyst Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 17 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Loggi.
Loggi
Customer Experience Analyst
Mid Average Positive experience Accept offer 4 rounds
Interview process
Take home Group Phone screen Technical screen
Interview formats
Other Group Behavioral Case
The whole process took 3 weeks. I applied through LinkedIn and then did a reasoning and Portuguese test. After that, I was invited to a group activity where we had to solve a case study, and the HR team introduced the company. Following the group activity, I had an interview with the CX area coordinator. It was a casual chat where we discussed my background and career path (and vice versa). She then gave me about 3 cases to solve, focused on customer service. Finally, there was an online interview via Hangouts that lasted about 50 minutes, and I got the response the same day. It was all pretty relaxed!
Confirmed questions2 questions
- What are your thoughts on diversity and how it manifests within a company?
- Could you elaborate on your personal background and how it has benefited a company you were part of?
Loggi
Customer Experience Analyst
Entry Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Technical screen
Interview formats
Behavioral Technical
A candidatura levou 15 dias para o RH entrar em contato, mas a partir daí foram mais 3 dias para o processo terminar. Infelizmente, não fui aprovado para a próxima etapa, apesar das esperanças que a supervisora e a coordenadora me deram. A conversa com elas foi boa, disseram que gostaram de mim e que, se eu fosse aprovado para a próxima etapa, falaria com outra pessoa de outra área. No mesmo dia, recebi um e-mail dizendo que fui aprovado na primeira fase e que precisava fazer um teste, algo que não foi mencionado antes. Realizei um teste com 6 atividades, achei desnecessárias as partes de Teste Situacional e Teste de Inferências, pois não tinham a ver com a área. O Teste de Raciocínio Fluido, a parte de matemática com porcentagem é simples, mas as outras de figuras e outros mais complicados são difíceis, com perguntas que exigem respostas específicas. Deveriam aplicar os testes antes de qualquer conversa para não perder tempo. Não falaram dos testes em nenhum momento. Tinha uma imagem da empresa, agora tenho outra, e mesmo que me chamassem no futuro, não iria querer mais. O lado bom é que dão retorno, mas é improvável que chamem no futuro. Anunciaram a vaga novamente no mesmo dia. Fiquei com muita decepção.
Confirmed questions4 questions
- Falar sobre política e diversidade via hangouts.
- Realizar um Teste Situacional.
- Realizar um Teste de Inferências.
Loggi
Customer Experience Analyst
Entry Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Take home Group Phone screen Panel
Interview formats
Technical Group Behavioral
I applied via Linkedin. First, I filled out some forms and did logic/job-related tests. After the tests, in the same week, I was invited to a group dynamic. The following week, I was invited for an interview with an area supervisor. A few days later, I had the final stage, which is an online chat with a Logger from another area, to know my thoughts on topics like inclusion and diversity, and to tell more about myself and learn about the company. The whole process took a little over 3 weeks. The process was smooth, and the employees were super nice and attentive!
Confirmed questions1 question
- What have you done in the last few months that changed your life or gave you a new perspective that you recommend to everyone?
Loggi Customer Support Analyst Interview Questions
Quoted word for word from Loggi interview reports.
“If today were the last day of my life, what would you advise me to do?”
Read reports →“Tell me about someone you admire outside of your family.”
Read reports →“Who would you look up to as a role model?”
Read reports →“What kind of action would you take to recover the company's reputation on social media?”
Read reports →“Are you part of any minority group?”
Read report →“What have you done in the last few months that changed your life or gave you a new perspective that you recommend to everyone?”
Read report →“Share a past customer service experience that was significant to you and what you learned from it.”
Read report →“What are your thoughts on diversity and how it manifests within a company?”
Read report →“How do you feel about working in a diverse environment?”
Read report →Formats, difficulty and experience
Across all 17 Loggi interview reports.