Lloyds Banking Group Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 102 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Lloyds Banking Group.
Lloyds Banking Group
Customer Service Representative
Entry Easy Neutral experience No offer 3 rounds
Interview process
Recruiter call Take home Onsite
Interview formats
Behavioral Other
First, you submit an application online. If that goes well, you'll have an online assessment (don't worry about it). If you pass that, you'll have an in-person interview. The whole process was pretty chill, nothing weird, just be yourself.
Confirmed questions3 questions
- Can you tell me about a situation where you had a disagreement with a customer?
- How important is trust?
- What are your reasons for wanting to work for Lloyds?
Lloyds Banking Group
Customer Service Associate
Senior Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Take home Background check Offer
Interview formats
Behavioral Other
You do a bunch of video interviews through a website provided by Adecco. Once you pass that, they handle the onboarding, like getting your tax forms and right-to-work documents, and checking references.
Confirmed questions4 questions
- What motivates your interest in this position?
- What draws you to Lloyds and what are their values?
- Can you share an instance where you managed a challenging individual and what happened as a result?
Lloyds Banking Group
Customer Service Representative
Entry Difficult Positive experience Decline offer 3 rounds
Interview process
Recruiter call Technical screen Panel
Interview formats
Behavioral Technical Other
The interview process had 3 stages: Selection, SJT, and a Video Interview. It's pretty cool that you don't need to talk to anyone to get through the stages. They give clear instructions and help is always available if you need it.
Confirmed questions4 questions
- Tell me about why you're interested in this job.
- What are your qualities and interests that would fit this role, why did you choose Lloyds Banking group, what about this role appeals to you, and why do you think you'd be good at it?
- Can you share an instance where you went above and beyond for a customer, be it a colleague or friend? Describe the situation, what you did, your motivation, and the result.
Lloyds Banking Group Customer Support Representative Interview Questions
Quoted word for word from Lloyds Banking Group interview reports.
“What does it mean to you to go the extra mile for customers?”
Read reports →“What would be your response if a customer informed you they had lost their job?”
Read reports →“What would you do if your manager asked you to do one job while a partner asked you to do something else?”
Read reports →“Can you share an instance where you altered your career path or educational pursuits?”
Read reports →“Can you share an instance where you went above and beyond for a customer?”
Read report →“Can you tell me about your hobbies and explain your interest in them?”
Read report →“Can you describe an instance where you had to address a customer's complaint?”
Read report →“Could you describe a situation where you trusted someone else to complete a task on your behalf?”
Read report →“Can you share an instance where you exceeded expectations to help a customer?”
Read report →Formats, difficulty and experience
Across all 102 Lloyds Banking Group interview reports.