Lloyd Agencies Customer Support Representative Interview Questions
& Process

The interview process was kind of weird, with a cult-like vibe. The nice cars in the parking lot seemed almost staged. I got offered a second interview, but after reading Yelp reviews, I decided to skip it. The interviewer called me afterwards, angry that I skipped, calling me unprofessional. HUGE RED FLAG.

Got two calls back to back, saying the company saw my resume online and wanted to interview me. The calls were from different numbers, but the return number was the same for both. The two calls I received, sounded like they were from two different companies; sounded like: lite bite and LAO bank. Tried to research the phone numbers from caller ID and the return call number; no direct link to company. Called number and receptionist did not identify company on answering, thought I may have mis-dialed at first. Upon talking with that person, I learned that the two calls I had received were from two people who work together, and they sometimes use abbreviations when identifying the company. Was told that the company was looking for customer service reps and that the hiring manager would be in over the next couple days for interviewing. When I asked more about the position, I was told that the hiring manager would fill me in, on the details and the work involved, etc. Once I learned the actual name of the company, I went online to the company website and under the career's page, they had the jobs listed, but no description, only a spot to submit cover letter and resume. Then read stuff on glassdoor.com and although the company seems to be ranked well, the interview section helped confirm my suspicions.

The interview process has 2 steps. Everything is virtual. The first interview is a company overview. The second interview is to get to know you and explain the role and expectations. It was a pretty straight forward and very nice experience.