LivePerson Customer Success Manager Interview Questions
& Process

I was first contacted by an external recruiter about this role who said I would be a good fit. We scheduled a call where they discussed the company and role, but they seemed insincere. They said they'd submit my profile to the hiring manager and follow up in a few days, but I never heard back after sending several emails. Weeks later, an internal recruiter reached out about the same position. I suspect it was the same person reviewers mentioned, as they sounded like they were reading a script. I mentioned my prior experience with the company and the third-party recruiter ghosting me, and they promised it wouldn't happen again and seemed shocked. However, they too have now ghosted me and aren't responding to my follow-up emails. They initially messaged me on LinkedIn late in the evening asking for my availability. Since I replied quickly, they asked to speak right away, and I agreed even though I was working out. Despite me going out of my way to talk to them and being promised updates, they never followed up.

Had a first meeting 1 on 1 with the hiring manager and it went really well. Then had a second meeting over Teams with a panel of six people. The panel had some people asking very technical questions that seemed more suited for a Design Engineer, and others asking questions that were too basic for the role. It felt really inconsistent. After I followed up for an update, they just went silent and I never heard back. Total waste of time.

So, first there were two interviews with managers, then I had two interviews with teammates. After that, there was an interview with leadership. Oh, and I also had to do a presentation about LivePerson services. Some of this can change depending on the team, but that's what happened in my case.