Lightspeed Product Designer Interview Questions
& Process

The whole thing was 4 stages, took like 2-3 weeks. First, a recruiter chat (30 min) about my interest. Then a Team Call with the Design Manager and Head (60 min) where we talked about my background, a case study I did, my research methods, and how I solve problems. After that, I had a Design Exercise, like a home task. Lastly, a Home Task Call where I went deep on the design choices I made and presented the work from the home task.

I went through the interview process for a Product Designer position at Lightspeed and honestly, their communication and feedback were really disappointing. I spent a lot of time on a big task where I had to redesign an iOS screen for managing calls. This involved a lot of research and making high-fidelity mockups and prototypes. At first, the design team seemed to like it, saying my research and work were good, and they even set up a time for me to present my ideas. The designer I showed it to seemed positive and said they'd be in touch by a certain date. But then, nothing. I waited over two weeks with no word, and they ignored my messages until I followed up with another recruiter. When I finally got feedback, it was confusing and didn't match what they said earlier. They said they liked my research and organization but criticized my goal-setting and defending solutions, which was weird given the earlier positive comments. What really got me was the lack of respect for the time and effort candidates put in. Poor communication and delayed, inconsistent feedback made it unprofessional and super discouraging. I'd tell other designers to be careful if considering Lightspeed because their recruitment process doesn't seem to value candidates' time or give clear, consistent feedback. The whole experience showed a lack of consistency and respect, which was really unprofessional.

This whole thing took about three weeks. Pretty soon after I sent my portfolio, HR called me, like, immediately to set up a phone interview for the next day since they were super keen. A few days later, I went into their office and met with three different people, spending about an hour with each. They were all one-on-one interviews and pretty intense. The questions were mostly the same for everyone, but each person had a totally different take on what they needed. One guy said they didn't need my UX background and were looking for strong visual skills. Another wanted a general UX/UI designer. The third insisted I needed to know how to code iOS apps. It was tough having to switch gears for each person and try to give the best, most truthful answers. I think I did okay though, because they called me the same day to give me a design test. The assignment was to design a checkout screen, needing to be visually appealing, fit a 1024x768 canvas, be in my own style, and include Products, Totals, and Payment type, plus explain two design choices. They gave me a week to do it. I sent it back before the deadline and double-checked with HR that I met all the requirements, which they confirmed. I thought I'd hear back soon, but two weeks went by with no word, so I emailed them. Their response was that they weren't moving forward with my application, stating that even though the work was great and visually striking, it lacked context because I only submitted one screen. I was pretty confused and bummed because I followed all their requirements and never heard back after that. They wasted a lot of my time, didn't follow up, and then gave a weak excuse for not hiring me. Super unprofessional and frustrating.