Lightspeed Application Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 18 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Lightspeed.
Lightspeed
Technical Support Specialist
Mid Average Negative experience No offer 3 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
The interview process was smooth until the final interview with the senior manager and team leader. I haven't heard back from HR after emailing them twice in three weeks, leading me to believe I didn't get the offer, which is unfortunate they couldn't just say so.
Confirmed questions1 question
- Can you describe how you'd deal with feedback from a coworker and share an instance where you did?
Lightspeed
Technical Support Specialist
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Take home Phone screen Offer
Interview formats
Behavioral Technical
I applied via LinkedIn and got an email to book a call with the recruiter. It was a great 30-minute call, very casual, mostly about me as a person, with some questions about the job and if I felt comfortable with the required aspects. She also talked a lot about salary, benefits, and her own positive experiences at LS, which was unexpected and nice. It felt like the company was selling themselves to me too. Then, I got a technical form with questions and tasks to complete. After that, I had an interview with the manager and team leader. We talked for about an hour about my past work, some questions, technical questions, and role-playing, which was a bit tough. It seemed like they wanted to see my personality, how I'd work under pressure, and if I'd fit in. I was surprised to get a quick call a week later and then the job offer. The whole experience was pleasant, transparent, and honest, making me want to work there even more.
Confirmed questions8 questions
- Can you tell us about your previous work experience?
- What makes you want to work at Lightspeed?
- Are you a quick learner?
Lightspeed
Technical Support Specialist
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
The application process was really welcoming. From start to finish, everything was super clear and I got a good vibe early on. They make you feel comfortable and talk enthusiastically about the company. They really make sure you're a good fit by setting up several conversations. I was impressed with how they reached out, it was genuinely excellent. I met a few employees, and everyone was on the same page. A top-notch experience overall.
Confirmed questions4 questions
- What does customer service mean to you?
- Can you explain what a "database" is to a child, like your niece, who knows nothing about it?
- What exactly is a DNS?
Lightspeed Application Support Engineer Interview Questions
Quoted word for word from Lightspeed interview reports.
“What exactly is a DNS?”
Read reports →“Explain what a Wi-Fi router is to someone who doesn't know tech.”
Read reports →“How would you explain tying shoelaces to someone without using hand gestures?”
Read reports →“Can you explain what a "database" is to a child, like your niece, who knows nothing about it?”
Read reports →“A customer calls support after buying shoelaces, asking for instructions on how to tie their shoes. How would you assist this customer?”
Read report →“Imagine you're a receptionist at a busy doctor's office. A very ill elderly patient arrives needing immediate attention, but all seats are taken, you can't give wait times, and the doctor is currently with another patient. What's your approach?”
Read report →“What does customer service mean to you?”
Read report →“What's your process for remotely connecting to a customer's computer?”
Read report →“In stressful situations, how do you manage?”
Read report →Formats, difficulty and experience
Across all 18 Lightspeed interview reports.