LifeLabs Learning Interview Questions
& Process

Beware of fake interviews and ghost job postings! This company has no real intention to hire. They have a demanding and lengthy application and interview process with multiple rounds of recorded video calls (very biased), lengthy questionnaires, and unpaid mock presentations to showcase your skills. It felt more like being a test subject than interviewing. They will likely use your information for their own research and workshops with no intention of hiring you. I've reported their job listings as SCAM. This company is marked as 'Engaged' on Glassdoor, but no HR or TA Specialist has responded to any of the negative feedback, which speaks volumes. Don't waste your time scheduling interviews; you'll just be giving them free consultancy.

It was a three hour working session questionnaire on surveymonkey, followed by a one hour individual interview that was recorded. I did not get to the final round. With all the time and attention put into the process to prepare candidates, provide transparency and eliminate bias, I was a little surprised at how little transparency there was in my rejection notice. After giving four hours of my time, to get an email that felt like it was written for people at the beginning of the application process from a no reply email felt very out of form for what I experienced up to that point. Some feedback and at least a bit of personal courtesy would have been nice given the time and energy prospective employees are putting in for at least 2-3 rounds. EDIT: not only did they say they could not provide feedback for me in a follow up email after I requested it, but then they sent an email asking ME for feedback via a survey. I understand this might have just been poor timing, but I found that incredibly insensitive.

I applied in early August. They sent me an assignment via Survey Monkey with these tasks: come up with 3 blog ideas and explanations, draft 1 email, proofread 2 documents, give content recycling ideas, and draft 1 social media post and 1 Facebook Ad copy for a potential AI campaign. They really liked my assignment. Then, I had about an hour-long interview with a manager. It was a scripted interview with 14 questions asked to all candidates to avoid bias. After that, things went south. I was supposed to get an update last week but had to follow up twice. Today (9/5), I was told I wouldn't be moving forward. The lack of transparency made my experience negative. I spent a lot of time on the assignment and answered all 14 questions honestly. It felt like I was being led on, not their fault though, the employees were nice. But having to chase them for an update made me feel that way.

The interview process was quite interesting and engaging. A few things that really stood out were: 1) the application questions themselves were interesting and clearly tied to LifeLabs Learning's values and the role's requirements, 2) submitting a video application helped ensure I had the core facilitation skills they looked for, saving time if I wasn't a fit, 3) the process was clearly communicated via email, making preparation easier, and 4) the interviewing team was open to giving feedback right away, offering actionable insights that could greatly improve my current work. I still use that feedback a year into the company. The main point was to 'q-step', which means asking more questions to clarify thinking and get to the heart of an issue or challenge.