LesConcierges Interview Questions
& Process

I should have rescheduled because there were email and weekend travel conflicts, and they weren't expecting me. The person who contacted me about dates/times knew I was traveling and needed to confirm I'd be back. They sent a date/time asking for immediate confirmation before sending details, which I did. Since it was the weekend, I understand people are busy. I emailed my confirmation since I was given the appointment time, not wanting to seem irresponsible. When I arrived, they weren't expecting me, which I wasn't surprised about given the communication issues. Fortunately, someone else didn't show up or rescheduled, so they had someone interview me who could fit. I was then interviewed by two more people, which was fine and normal. I initially wondered if the contact, even though through Indeed, was legitimate due to past experiences with internet stalking, unskilled recruiters, and scams. I've since made my resume private and left other sites because I don't like people with bad intentions accessing my information. The face-to-face interview alleviated some of those concerns. I was initially suspicious because the contact was early in the morning via email, but I find that normal given people work in different time zones. The interview process involved moving conference/meeting rooms, which I saw as a way to test adaptability. I reviewed Glass Door and the company website but focused on my own experience and what we were seeking and offering. The interviewers were positive, explained things, and answered my questions. I learned fascinating information about the company and its client base, which felt like a boutique, comfortable interview experience. I received application and background papers, but couldn't complete them due to another appointment. They asked me to scan them for security, but I offered to send them via priority mail. I decided to hold off sending my information until I had answers about potential conflicts of interest. I eventually sent a message stating I was traveling for interviews and wished them luck. LesConcierges offered a refreshing interview process, and they clearly know what they're doing. Management changes happen, and it's about making processes and teams flow. This company has great career opportunities; sometimes it's about timing, finding the right position, or needing more experience. It wasn't a stressful experience, unlike some previous immature interviews with inappropriate questions.

The interview was conducted by an automated phone service. It was kind of ironic given this is a personalized customer-service company. A recorded voice explained the 13-question process then started with 'So, tell me about yourself.' The remaining questions were pretty standard stuff - explain a time when you've been successful, demonstrate a strength, what appeals to you about Les Concierges, etc. The final question was salary requirements. It was a ridiculously off-putting experience all the way around.

The interview process started with a recruiter, who seemed to be an external consultant and the company's go-to for hiring. The initial phone screen went well, confirming my skills and experience were a good match for the job description and the company's needs. I was then invited for one-on-one interviews with four managers. Despite being advised a business suit was appropriate, I noticed everyone else was dressed casually. One interviewer's attire was particularly informal, but I remained flexible as the interview itself focused on the job. I completed the required follow-up tasks like sending thank you notes. The company then scheduled further interviews with senior management. Throughout this, the recruiter frequently asked about my availability and salary history, given I was still employed. Communication was generally consistent until the second round of in-person interviews. Again, I wore a suit. The first interview was positive; the interviewer was engaged, took extensive notes, and we seemed to connect due to similar professional backgrounds and the role being a good fit. However, after this interview, I waited in the reception area for 30 minutes without any update on the next interviewer. I eventually had to flag someone down, and was told the next interviewer would be there in 5 minutes. When she finally arrived, she offered brief apologies, citing issues with her boss. Her office was disorganized, and her demeanor was matter-of-fact and lacked rapport. Midway through, she took a personal call on her cell phone and left the room for 20 minutes. The interview resumed for about another 20 minutes before concluding. I was told I'd hear back, and I followed standard etiquette by sending thank you notes. Unfortunately, neither the recruiter nor the interviewer I connected with ever responded to my follow-up calls or emails. This lack of basic courtesy and disregard for a candidate's time and effort was disappointing, especially for someone employed and not in desperate need, but I sympathized with potentially more vulnerable candidates.

I got a call about 3 weeks after applying, which was a nice surprise. I went in and it was busy, which is to be expected. Someone noticed I was waiting and asked if I'd been helped. I met with the HR specialist and we went to a conference room. The manager started by asking me to talk about myself, then switched to asking if I had questions. I really liked that they let me drive the conversation. After about an hour where I asked questions and shared some stories, they asked me to stay for a tour.