Legal & General Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Legal & General.
Legal & General
Customer Support Associate
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
The interview process was pretty simple, with just two main parts. I thought the supervisors and HR people who talked to me were really good. They gave me a good amount of detail about what the job involves. And of course, they asked me quite a few things too, like the usual stuff about my past experience and my future career goals.
Confirmed questions3 questions
- Can you describe a challenging situation you faced and explain how you handled it?
- Tell me about your background and previous work.
- What are your career aspirations for the next five years?
Legal & General
Customer Service Specialist
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Offer
Interview formats
Behavioral Other
The team was really welcoming. My interview was conducted over Teams, and I was presented with different scenarios. Everyone was very friendly and reassuring. I had an initial phone interview where I discussed my past successes, followed by a Teams interview, and then they called me to offer me the job.
Confirmed questions2 questions
- How would you handle a challenging phone call with a customer?
- Can you describe a situation where you had to manage a difficult customer?
Legal & General
Customer Service Representative
Entry Average Neutral experience No offer 1 round
Interview process
Onsite Group
Interview formats
Behavioral Group
The interview is in person. It began with a request to walk through my CV, covering my roles and past experience. Following that, there were some STAR method questions. Then, an attention to detail exercise where I had to spot errors. Finally, a group activity.
Confirmed questions2 questions
- Tell me about a time you exceeded expectations to help a customer.
- Describe a situation where you got negative feedback and your reaction.
Legal & General Customer Support Representative Interview Questions
Quoted word for word from Legal & General interview reports.
“How do your family and friends describe you?”
Read reports →“Can you share an instance where you provided feedback to a company, and they acted upon it?”
Read reports →“What's your approach to handling a customer who is upset?”
Read reports →“How would you handle a challenging phone call with a customer?”
Read reports →“What are your reasons for wanting to leave your current job?”
Read report →“Describe a situation where you got negative feedback and your reaction.”
Read report →“What are your career aspirations for the next five years?”
Read report →“Can you share an instance where you provided outstanding customer service?”
Read report →“Can you share an instance where you delivered exceptional customer service?”
Read report →Formats, difficulty and experience
Across all 10 Legal & General interview reports.