LCBO Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 91 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at LCBO.
LCBO
Customer Service Representative
Entry Average Negative experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
It was a pretty simple process. I applied online and waited a little while before getting an interview. I went to the store for the interview and spoke with the manager about the job, the hours, and what they expected. They also asked about when I could start and my availability.
Confirmed questions1 question
- Can you tell me what diversity means to you?
LCBO
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
During covid phone interviews were mandatory. The interview process was pretty straight forward. The recruiter asked if I was available to meet the companies minimum scheduling requirements. They asked if I was able to perform physical duties such as lifting, bending, pushing 30-50kg.
Confirmed questions1 question
- Can you be available to work?
LCBO
Customer Service Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical Group
So, for LCBO, it's usually a few steps. First, you gotta apply online. Then, there's a quick phone chat to see if you're basically qualified and if you're actually interested. If that goes well, they might bring you in for an interview, either in person or online, with a manager or maybe a few people. They'll ask stuff about how you deal with customers, if you can solve problems, and what you know about LCBO's stuff. Some jobs might even have you do a pretend customer situation. It's all about seeing if you're good with people and if you fit in with how LCBO likes to treat customers.
Confirmed questions2 questions
- Tell me about your availability and any customer experience you have.
- How available are you and do you have previous customer experience?
LCBO Customer Support Representative Interview Questions
Quoted word for word from LCBO interview reports.
“If a customer was looking for a gift for someone, what would you recommend, and what questions would you ask them?”
Read reports →“What would you do if you were given a task that was too difficult for you?”
Read reports →“What are three positive and three negative qualities you possess for a customer service role?”
Read reports →“Can you share an instance where you went the extra mile to assist a customer?”
Read reports →“Can you tell me about a time you had a really tough customer service experience?”
Read report →“Can you share an instance where you devised a solution to fix or improve something, but it ultimately failed?”
Read report →“Can you share an instance where a group project did not proceed as anticipated?”
Read report →“Describe a situation where your manager requested you to perform a task that seemed illogical.”
Read report →“Describe a situation where you experienced conflict with a coworker and explain how you resolved it.”
Read report →Formats, difficulty and experience
Across all 91 LCBO interview reports.