Lancaster General Health Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Lancaster General Health.
Lancaster General Health
Customer Service Specialist
Entry Average Neutral experience Accept offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Group
I went into the interview expecting to see one interviewer, but there ended up being three. They each asked general questions about my past experience and hypothetical scenarios related to the job. The whole interview felt a bit weird and disorganized, and I felt pressured by being put on the spot.
Confirmed questions1 question
- Tell me about a time you had to handle a difficult customer and how you resolved the situation.
Lancaster General Health
Customer Service Specialist
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral
it was an average interview and the interviewer was excellent and kind, making it easy to answer questions. They will decide whether to move forward or hire you. It's best to prepare for the interview. Customer service roles are widely available across all industries because companies need to interact with and satisfy their customers through various channels like in-person, phone, email, chat, and social media. Despite these differences, the essential skills for a customer service job remain consistent, and recruiters and hiring managers are aware of this. So, when applying for a customer service position, remember that companies are looking for these key qualities.
Confirmed questions1 question
- Can you tell me a little about yourself?
Lancaster General Health
Customer Service Specialist
Entry Average Neutral experience Decline offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
First, HR will give you a call to go over your resume and ask some behavioral/situation questions. If you pass that, you'll go in for an in-person interview with the hiring manager. They'll give you a packet of questions, lots of them, but mostly situation-based, like what your current manager would say about you, or if you've ever failed to satisfy a patient.
Confirmed questions3 questions
- What makes you want to work here or in this specific role?
- What would your current manager say about you?
- Can you describe a time you couldn't make a patient happy?
Lancaster General Health Customer Support Representative Interview Questions
Quoted word for word from Lancaster General Health interview reports.
“Can you describe a time you couldn't make a patient happy?”
Read reports →“What would your current manager say about you?”
Read reports →“Tell me about a time you had to handle a difficult customer and how you resolved the situation.”
Read reports →“Tell me about a time you were under extreme pressure and how you managed it.”
Read reports →“What is your customer service experience history?”
Read report →“What makes you want to work here or in this specific role?”
Read report →“Can you elaborate on your past experience, expanding on your resume?”
Read report →Formats, difficulty and experience
Across all 6 Lancaster General Health interview reports.