L'Occitane Sales Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 75 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at L'Occitane.
L'Occitane
Sales Associate
Entry Easy Positive experience No offer 3 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Presentation
The initial chat was very pleasant and flowed well, with an interesting exchange of ideas. It was conducted virtually via video call. This was followed by an in-person meeting at an office building. The interviewers were very professional, and they explained the role and the company's values to me.
Confirmed questions1 question
- What motivates you to join our company?
L'Occitane
Sales Associate
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was super casual! The manager was very nice and kind! She asked basic questions, like why I wanted to work there. She also gave me insight about the job and told me she would call me with the results.
Confirmed questions2 questions
- What makes you want to work at L'occitane?
- What kind of retail work do you enjoy?
L'Occitane
Sales Associate
Entry Easy Neutral experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Background check Offer
Interview formats
Behavioral Technical
Applied through Indeed/Company Website. Called to follow up and the manager seemed SO happy because I actually followed up and she was excited to speak to me so she scheduled a zoom interview within the next couple of days. Things went amazing. Next step was a zoom interview with the regional. I scheduled my zoom interview with the regional a few days after my surgery, keep in mind I wanted this job SO bad bc I wasn’t even supposed to be out of bed doing anything while on medication but I wanted to attend this interview in hopes of getting it. I thought it went well, especially bc the regional said to call the store manager back and then we can get started on a background check so I assumed I somewhat got the position. Said for me that if I don’t hear back by Saturday then to call. The weekend passed and I didn’t want to call on a weekend obviously bc that’s when retailers are most busy, so I called Monday. Was told they were seeking other candidates.
Confirmed questions1 question
- Can you share an instance of a challenging customer interaction you faced and how you resolved it?
L'Occitane Sales Associate Interview Questions
Quoted word for word from L'Occitane interview reports.
“Are you aware of the various foundations that L'Occitane has established and supports?”
Read reports →“What actions would you take if you observed someone stealing from the store?”
Read reports →“What steps would you take if a customer wanted to pay £200 but their card wasn't going through?”
Read reports →“Can you describe the kind of women that inspire you?”
Read reports →“What would you do if you saw a coworker stealing samples?”
Read report →“Have you visited any L'Occitane stores previously, and what was your experience with the customer service there?”
Read report →“Are you okay with physical contact, like touching someone's skin for hand rituals or facials?”
Read report →“How would you handle a situation where a customer wants a product that is out of stock?”
Read report →“Imagine a customer is dissatisfied with a purchase, what steps would you take?”
Read report →Formats, difficulty and experience
Across all 75 L'Occitane interview reports.