L.A. Care Health Plan Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at L.A. Care Health Plan.
L.A. Care Health Plan
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
It was a super easy and fast interview, only about 10 minutes long. The person interviewing me was really nice and the questions were pretty straightforward. Just make sure you have some experience, and you should be good to go. The whole thing was done over Zoom.
Confirmed questions1 question
- Tell me about how you would handle specific scenarios.
L.A. Care Health Plan
Customer Care Representative
Entry Difficult Positive experience Decline offer 2 rounds
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Behavioral Technical
The interview process was long and I was starving. I got there at 8:30 am for a 9 am start and wasn't interviewed until 11 am. The first part ended at 12 pm, and the second interview was at 4 pm. I was so hungry I almost passed out. They asked me about my experience, and you need pretty good experience, maybe even medical experience, to get hired for level II or higher. After that, they asked me what question. I was told I'd hear back in 1-2 weeks, but I heard back in 3 days and got the job, which was awesome!
Confirmed questions1 question
- Can you tell me the dates for your last 10 years of experience?
L.A. Care Health Plan
Customer Service Representative
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical Other
The interview process included questions about your feelings towards your manager, your customer service background, and a time you used problem-solving skills with a difficult, angry caller. They also asked about your schedule, growth potential, and job requirements.
Confirmed questions3 questions
- Tell me about your availability.
- Are there opportunities for advancement here?
- Can you outline the requirements of this job?
L.A. Care Health Plan Customer Support Representative Interview Questions
Quoted word for word from L.A. Care Health Plan interview reports.
“What's your strategy for dealing with a very angry customer?”
Read reports →“Are there opportunities for advancement here?”
Read reports →“Can you tell me the dates for your last 10 years of experience?”
Read reports →“Tell me about your availability.”
Read reports →“What makes you the best candidate compared to others?”
Read report →“Can you outline the requirements of this job?”
Read report →“What makes you the best candidate for this role?”
Read report →“What is your motivation for seeking employment with our company?”
Read report →“Tell me about how you would handle specific scenarios.”
Read report →Formats, difficulty and experience
Across all 8 L.A. Care Health Plan interview reports.