Kyndryl Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Kyndryl.
Kyndryl
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Behavioral Technical
Went through three rounds, two communication and one operational, after which document verification took place and got the offer. It was a smooth hiring process, kudos to the hiring team!
Confirmed questions2 questions
- Tell me about yourself
- What motivates you to join us?
Kyndryl
Customer Service Associate
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Group Presentation
Interview formats
Behavioral Group Presentation
HR called me first, then I had to join a group discussion where they asked some questions from my CV and about my previous company.
Confirmed questions2 questions
- Can you describe the work culture at your previous company?
- Could you tell me about your role at your previous company?
Kyndryl
Customer Service Representative
Senior Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
There were 2 rounds. The first was a soft skills technical round where soft skills were given importance. The recruiter mentioned a 92% rejection rate. Be prepared with your self-introduction, but don't make it sound rehearsed. The technical round was quite easy, asking only basic questions about things like Wifi and LAN.
Confirmed questions5 questions
- Can you introduce yourself?
- What do you do in your free time?
- How would you handle a specific customer situation?
Kyndryl Customer Support Representative Interview Questions
Quoted word for word from Kyndryl interview reports.
“Could you explain how to uninstall a program using Windows 10?”
Read reports →“Can you explain what WiFi is?”
Read reports →“What's a movie you've seen recently?”
Read reports →“Can you explain what a LAN is?”
Read reports →“Could you describe your city?”
Read report →“Can you work a 4x3 schedule?”
Read report →“Could you tell me about your friends?”
Read report →“What do you do in your free time?”
Read report →“What is your earliest availability to start?”
Read report →Formats, difficulty and experience
Across all 14 Kyndryl interview reports.