Kroger Store Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 35 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Kroger.
Kroger
Assistant Store Manager
Mid Average Negative experience No offer 3 rounds
Interview process
Recruiter call Group Background check
Interview formats
Group Behavioral
The interview process felt like a waste of time for qualified professionals. After a casual initial interview at my university, I participated in a group interactive interview. My group was given team challenges, but it was chaotic due to loud members with poor ideas who argued constantly. I was told I'd get a response within a week, but after 10 days, I hadn't heard back. Upon checking, I was told I was marked absent, which I denied. I was promised a prompt update, but after another week, I had to follow up again and was informed the position was filled. My advice for this role: be the loudest with ideas, even if bad, to ensure you're marked present. Project an image of leadership, regardless of actual capability. I've since joined a more organized company's manager program with a smoother process that values ideas and leadership over being the loudest.
Confirmed questions1 question
- Can you describe a challenge you faced at work and how you resolved it?
Kroger
Assistant Store Manager
Manager Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Case Presentation
I applied in Feb/March and didn't hear back until late August. They had me do about 6-7 behavioral questions for the application. Then I had my first interview at the district office, which was about an hour and covered personal info and background stuff. If that went well, I had a second interview at the division office. This one was almost 3 hours, went super deep into my application, and included a role-play to see how I think and lead. About 5 days after that, I got a call with the job offer and pay details.
Confirmed questions1 question
- Let's role play: I'm a problem employee, how do you handle it?
Kroger
Assistant Store Manager
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Background check Panel
Interview formats
Behavioral Other
It was a 3 interview process. Since I was an internal candidate, I interviewed with the district manager, who was aware of my achievements and put me forward for this new position. My 2nd interview was with HR, where I completed a personality and aptitude test. My final interview was a panel with 3 members of the Executive team. These questions focused heavily on current events and personal opinions, as well as past experiences.
Confirmed questions1 question
- What are your thoughts on the GM and the bank bailouts?
Kroger Store Manager Interview Questions
Quoted word for word from Kroger interview reports.
“What are your thoughts on the GM and the bank bailouts?”
Read reports →“What would five people say if asked about you consecutively?”
Read reports →“How would you manage an aggressive customer, someone who's initially unhappy, and transform them into a satisfied one?”
Read reports →“Can you share an instance where you erred in dealing with a guest, and what you learned from it?”
Read reports →“Can you share an instance where you had to discipline an employee?”
Read report →“Describe a situation in which you had to delegate.”
Read report →“Can you describe a situation where delegation was necessary?”
Read report →“How do you deal with a challenging customer?”
Read report →“Describe a time when a project you were leading went poorly, even though you had delegated tasks to someone else. How did you assume responsibility and what steps did you take to fix it?”
Read report →Formats, difficulty and experience
Across all 35 Kroger interview reports.