Koodo Mobile Sales Associate Interview Questions
& Process

The interview was pretty standard with some scripted questions. It felt like they were just going through a list, like 'Tell me about yourself,' 'What’s your biggest weakness?,' and 'Where do you see yourself in five years?' There wasn't much depth or any follow-up questions, just a feeling of checking boxes. The interviewer also seemed really uninterested, not making much eye contact and speaking in a flat tone, like they didn't really care about my answers. It was more of a one-way conversation; they talked a lot and didn't ask for my input, or they'd barely respond, which made it awkward. They didn't mention anything about the company culture or what it's like to work there, which made it feel like they were just trying to fill a spot. They also didn't ask anything about my resume or experience, just skimmed it. There were either long awkward silences or they rushed through everything like they wanted it to be over. And to top it off, the interview ended with a vague 'We'll be in touch,' with no clear next steps or timeline.

I missed a call from a Koodo manager, so I texted them to ask who it was. They replied it was about the job I applied for online at Koodo. I was offered a few times to schedule the interview. The interview was at the Eaton center, the job location. Two people interviewed me. The interview went well, and they explained the benefits and culture. I was selected, and background checks were done. Everything was fine until the last question about being a permanent resident, which I'm not, so I didn't get the job.

The interview process included a phone interview where they asked for a simple introduction and your understanding of the role. They also asked situational questions to test your ability to upsell customers. Knowledge of Telus products, like home security and internet, was also part of the role.