KnowBe4 Tech Support Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at KnowBe4.
KnowBe4
Tech Support
Entry Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Take home
Interview formats
Technical Other
I wasn't thrilled with how the interview was conducted. It felt shallow and rushed (which I kind of expected since it was at the end of the day), and the interviewer didn't seem keen on learning about me or my background. The questions didn't align with the job description, and I had trouble understanding the interviewer a lot of the time. For a tech company, I was surprised they did the interview over the phone instead of video. Be ready to wait if you apply and have to take a tricky aptitude test.
Confirmed questions1 question
- Are you familiar with Active Directory?
KnowBe4
Tech Support
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Panel
Interview formats
Technical Behavioral
So the interview process started with a phone interview, and then there was a second interview with about 2 or 3 people on Zoom. They asked questions about whether I'm comfortable in a fast-paced environment, and honestly, for a level one tech support role, it felt like a bit much. I actually interviewed twice, but the second time I didn't even pass the phone interview, so I'm not super happy with how things went. I kind of felt like the HR rep didn't really know what she was looking for herself.
Confirmed questions1 question
- Can you explain the OSI layer, protocols, and ports?
KnowBe4
Tech Support
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Technical Behavioral
It was a really great interview experience, super smooth and professional from the recruiters and the hiring team. Honestly, it was the best I've had with any company I've applied to. If you're qualified and they're still hiring, be patient and get ready for the interview, because things move fast.
Confirmed questions3 questions
- Can you answer some basic questions about computer networking?
- Tell me about your experience in response to some behavioral questions.
- Are you a good fit for this role based on behavioral questions?
KnowBe4 Tech Support Interview Questions
Quoted word for word from KnowBe4 interview reports.
“What are the email protocols and their ports?”
Read reports →“Can you explain common email protocols and the ports they use?”
Read reports →“Can you tell me about email protocols and their ports?”
Read reports →“Can you explain the OSI layer, protocols, and ports?”
Read reports →“Can you tell me about your understanding of email protocols?”
Read report →“Can you answer some basic questions about computer networking?”
Read report →“Are you familiar with Active Directory?”
Read report →“What is your interest in KnowBe4?”
Read report →“What is your interest in technology?”
Read report →Formats, difficulty and experience
Across all 12 KnowBe4 interview reports.