KnowBe4 Account Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 66 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at KnowBe4.
KnowBe4
Account Manager
Mid Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Behavioral
The interview process was pretty straightforward. First, I chatted with HR, who was really nice and made me feel comfortable. She explained what to expect next and even said I could reach out with any questions via call, text, or email, which was pretty cool. After that, I had a Zoom meeting with the department head, who was also very personable and easy to talk to. Overall, it was a pretty easy process, and they kept me updated the whole time.
Confirmed questions2 questions
- Can you describe how you navigate challenging situations?
- In situations where you have numerous critical tasks from various sources and insufficient time, how do you prioritize and complete them?
KnowBe4
Account Manager
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Presentation
Interview formats
Case Presentation
I only made it to the first role play and then got an email saying they weren't moving forward. I have years of sales experience and I'm sure I'm above average at qualifying a lead, and I'm being modest. In my opinion, Knowbe4 wants candidates to spend a lot of time researching their company, solution, and pricing before doing a role play with a pre-set scenario. The feedback received is as though you worked for the company for years and should know everything about the solution. You are graded on a non-disclosed point system. If a company gives feedback right after your role play, they are keeping score. But that's okay – I believe we can always improve. It took me a month after sending my resume to hear back, then another week for the first interview, and another week for the sales role play. The people are really nice, friendly, and engaging. Honestly, I probably would have declined the next round of role play just because their hiring process is too long – I don't want a 2-month hiring process only to not be offered the job. This is an entry-level sales position with a month of training after hiring. If you want the job, learn all you can about the company, products, and read their case studies before you role play.
Confirmed questions1 question
- Regarding closing a sale, what would you say if a prospect on your third call is reluctant to buy your product?
KnowBe4
Account Manager
Senior Average Negative experience No offer 4 rounds
Interview process
Recruiter call Take home Onsite Background check
Interview formats
Behavioral Technical Other
I had an initial chat with the recruiter, then I was asked to complete an aptitude test and a cognitive reasoning test. After passing those, I was invited for an in-person meeting at the office in Clearwater. The F2F meeting happened after a tour of the offices, which are nice but very open. Lots of employees were dressed very casually, like they just came from the beach. The company seems very results-driven, sometimes it feels like it's at the expense of the clients. Some of my friends who work there confirmed this. Some comments from the interviewers made me feel uncomfortable, and I have extensive sales experience, 20+ years. My advice is to stay away from this company or be very careful if you decide to proceed.
Confirmed questions1 question
- Given the choice between upsetting a customer and closing a deal that leaves a negative impression of the company on the client, what would be your approach?
KnowBe4 Account Manager Interview Questions
Quoted word for word from KnowBe4 interview reports.
“Regarding closing a sale, what would you say if a prospect on your third call is reluctant to buy your product?”
Read reports →“What would you like to know as your last question for me?”
Read reports →“What are three crucial elements for success in a sales role?”
Read reports →“What are the essential qualities of a successful sales representative, in your opinion?”
Read reports →“What recent steps have you taken to continue your education?”
Read report →“Given the choice between upsetting a customer and closing a deal that leaves a negative impression of the company on the client, what would be your approach?”
Read report →“In your sales approach, do you focus more on acquiring new business or managing existing accounts?”
Read report →“In situations where you have numerous critical tasks from various sources and insufficient time, how do you prioritize and complete them?”
Read report →“How would you deal with pushback when trying to close a deal?”
Read report →Formats, difficulty and experience
Across all 66 KnowBe4 interview reports.