Kmart Australia Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Kmart Australia.
Kmart Australia
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Group Phone screen
Interview formats
Behavioral Group
I applied online and after some weeks, I heard back about an interview. They do group interviews sometimes, but mine was one-on-one. It was a pretty fast interview, just asking standard customer service stuff and about my past jobs.
Confirmed questions2 questions
- In your own words, what is customer service?
- Can you share some details about your past work experience?
Kmart Australia
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral
Applied online, then the store manager called me. We talked about my availabilities, and I gave them all my available times. I got hired the following week. Started in November for the Christmas season and am now a permanent casual.
Confirmed questions2 questions
- Could you share your availability and explain your interest in working at Kmart?
- What motivated you to apply to Kmart?
Kmart Australia
Customer Service Representative
Entry Average Neutral experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview process was pretty easy. They asked some questions about what you like to do outside of work, like if you have any sports commitments, and then some other related questions and other sorts of questions. You should be able to get it.
Confirmed questions4 questions
- Tell me about your interests outside of work.
- Do you have any sports commitments?
- Are there any other related questions you'd like to ask?
Kmart Australia Customer Support Representative Interview Questions
Quoted word for word from Kmart Australia interview reports.
“What do you consider yourself (e.g., sociable person or quiet and shy)?”
Read reports →“Can you name three ways to provide good customer service?”
Read reports →“In your own words, what is customer service?”
Read reports →“Do you have any sports commitments?”
Read reports →“What would you do if a customer was extremely frustrated?”
Read report →“Do you have any other types of questions?”
Read report →“Why are you interested in working for Kmart?”
Read report →“Are there any other related questions you'd like to ask?”
Read report →“Do you have commitments outside of work?”
Read report →Formats, difficulty and experience
Across all 12 Kmart Australia interview reports.