Klarna Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 42 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Klarna.
Klarna
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Background check Recruiter call
Interview formats
Behavioral Other
It's the usual interview process most people go through. There's a background check, they'll ask about your previous job experiences and how you'd deal with different tough situations. They want to see how committed you are to serving the company.
Confirmed questions4 questions
- What will you contribute to the company and its success?
- Tell me about your past job experiences.
- Describe how you would handle challenging situations.
Klarna
Customer Service Representative
Entry Average Negative experience No offer 4 rounds
Interview process
Take home Recruiter call Technical screen Phone screen Background check
Interview formats
Technical Behavioral
I applied via LinkedIn and got an automated email for a logic test, which I did well on after some prep. A few weeks later, a recruiter called for a 30-minute chat about my background and future goals with Klarna. That went great, and the recruiter thought I'd be a good fit. Then, I had to retake the logic test and do an English assessment with another recruiter, which also went well. After more waiting, I had a formal interview with a hiring manager focused on Klarna's principles and how I'd apply them. The manager said she'd give me a strong hire recommendation. But then, nothing. I emailed a few times for updates or feedback, and they just said I'd hear back soon and not to worry, but I never did. It's been 3 months since the last interview, and I've taken another job. It felt unprofessional to not follow up, especially after getting my hopes up. I think their hiring process is disorganized and chaotic. I was really excited and prepared a lot, so I'm just bummed about not getting a clear answer.
Confirmed questions1 question
- You need to know Klarna's 5 principles by heart, as they really emphasize them, and they seem to be looking for motivated and enthusiastic individuals.
Klarna
Customer Service Representative
Entry Easy Negative experience No offer 4 rounds
Interview process
Take home Recruiter call Onsite Onsite
Interview formats
Other Behavioral Behavioral
I sent in my application online and then got an email with a link to a test with 15 questions (it was about finding the last pattern in a sequence of 3 dots pictures). After that, the recruitment team called me for a phone interview, and I got the feedback via email. Later, I got an email for an interview at their main office in Stockholm, and then another final interview two weeks after that. Both interviews were about an hour long and involved typical interview questions. You also have to do the same test again during the second interview. It took them three weeks to let me know their decision, but I had already accepted another job by then.
Confirmed questions2 questions
- Can you share an instance where you dealt with a challenging coworker?
- Do you feel people sometimes get the wrong initial impression of you?
Klarna Customer Support Representative Interview Questions
Quoted word for word from Klarna interview reports.
“Do you feel people sometimes get the wrong initial impression of you?”
Read reports →“Which work shift are you looking for?”
Read reports →“Which of our principles do you identify with?”
Read reports →“Could you describe how others typically perceive you, even if that perception isn't entirely accurate?”
Read reports →“Regarding salary, what do you expect to earn?”
Read report →“What makes you want to join Klarna?”
Read report →“Could you tell me why you're interested in Klarna and what your understanding of the company is?”
Read report →“Would you be willing to complete a test?”
Read report →“Describe what a successful workday looks like for you.”
Read report →Formats, difficulty and experience
Across all 42 Klarna interview reports.