Kelly Services Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Kelly Services.
Kelly Services
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
She was very nice and asked all the correct questions, and the onboarding process was pretty fast. Talking to her was great, she was really professional, I'd say she was the best :)
Confirmed questions2 questions
- Can you tell me about your call center experience?
- What's your approach to dealing with a customer who is angry or upset?
Kelly Services
Applecare Advisor
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
The interview process was straightforward and efficient. They specifically utilize the STAR method. It would be beneficial to research the STAR method beforehand and prepare examples that fit this structure. You could even be proactive and write down specific instances from your experience that align with the STAR method to share during the interview.
Confirmed questions1 question
- Can you share an instance where you resolved a problem in your previous or most recent job?
Kelly Services
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Other
It wasn't really an interview, more like they wanted to explain things and let me see the space. They wouldn't hire me because of my gaming setup, which is wild because it's just an Xbox and a monitor that I showed them.
Confirmed questions1 question
- Can I see around the room?
Kelly Services Customer Support Representative Interview Questions
Quoted word for word from Kelly Services interview reports.
“Can I see around the room?”
Read reports →“Can I see your ID?”
Read reports →“Could you do a demo call?”
Read reports →“How do you deal with someone who isn't technical on a call?”
Read reports →“Was the work area acceptable for the job?”
Read report →“Are you looking for a full-time or part-time position?”
Read report →“What's your approach to dealing with a customer who is angry or upset?”
Read report →“How would you handle a situation with an upset customer?”
Read report →“Can you explain the job and its responsibilities?”
Read report →Formats, difficulty and experience
Across all 12 Kelly Services interview reports.