Kaltura Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Kaltura.
Kaltura
Customer Success Manager
Mid Average Negative experience No offer 5 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Background check
Interview formats
Behavioral Technical Presentation
The first chats with the recruiter and managers went well, and so did the third stage, which involved product training simulations and a customer retention discussion. They were in a hurry to hire and scheduled interviews quickly within a short period. After passing the third stage, they added another interview, and then went silent. I never got an official response, neither a yes nor a no, and had to chase the recruiter for an update. If you're looking for a professional hiring experience, avoid this company. It's not good to leave candidates hanging.
Confirmed questions1 question
- Can you share an example of your biggest success and failure?
Kaltura
Customer Success Manager
Mid Average Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Other
The interview process was quite unprofessional overall. The interviewer seemed unprepared and didn't have my resume or any prior info on me. She even put me on hold mid-conversation to deal with an urgent work issue, and then informed me the role I applied for (a remote East Coast position) was already filled. She was actually looking to hire for a West Coast role instead. They didn't give me a chance to ask questions and instead mentioned they were seeking someone with sales experience, which wasn't in the job description. I felt really disrespected throughout this whole thing.
Confirmed questions1 question
- What are your thoughts on work that involves travel?
Kaltura
Customer Success Manager
Mid Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Presentation
Interview formats
Behavioral Presentation
The interview process started well, with the screening and first round calls going smoothly. I was then given an assignment which involved a presentation. Although it was scheduled for 45 minutes, the amount of content required was substantial, easily making it a 2-hour presentation. I invested a lot of time in preparing and received positive feedback during the presentation itself. However, it's now been nearly three weeks with no communication. I've reached out multiple times for feedback, but I'm not receiving any responses. After seeing some negative interview experiences shared here for CSM roles, I feel my experience was quite similar. A simple "sorry but no" email would have been acceptable if they decided not to proceed. I'd advise against applying to this company because they seem to disregard candidates, even those who have reached the final stages.
Confirmed questions1 question
- Describe your strategy for handling a situation where a senior stakeholder is upset due to a system outage, detailing the steps you'd take and your rationale.
Kaltura Customer Success Manager Interview Questions
Quoted word for word from Kaltura interview reports.
“How do you assess a candidate's personality during an interview?”
Read reports →“What are your thoughts on a fast-paced interview style?”
Read reports →“What are your thoughts on work that involves travel?”
Read reports →“Describe your strategy for handling a situation where a senior stakeholder is upset due to a system outage, detailing the steps you'd take and your rationale.”
Read reports →“What feedback did you receive from the previous interviewer?”
Read report →“What makes an interview challenging yet insightful for you?”
Read report →“Can you share an example of your biggest success and failure?”
Read report →“How do you feel about working in a rapidly changing environment?”
Read report →“How would you describe your approach to testing a candidate's fit for the role?”
Read report →Formats, difficulty and experience
Across all 5 Kaltura interview reports.