Justworks Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Justworks.
Justworks
Customer Support Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Behavioral Technical
It was a 4-round process plus a written test. Each part lasted 30-45 minutes and there was time for questions at the end. I learned about what the company is focused on solving and how my role fits into the bigger picture.
Confirmed questions2 questions
- First, they asked basic 'get to know you' questions, followed by some behavioral questions.
- You'll be repeating yourself since you will speak to 3-4 people.
Justworks
Customer Experience Specialist
Entry Average Negative experience No offer 5 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Presentation Background check Offer
Interview formats
Behavioral Technical Presentation Other
I reached out to Justworks and they invited me to interview for a customer experience role. My first chat was with the hiring manager for about 30 mins. A few days later, I met the director of the department, two team members, and the recruiter one-on-one. They all seemed really nice and seemed to enjoy working there. The recruiter asked about my current salary and didn't know the salary for this role, which was a bit odd. About a week later, I was asked to interview with the CEO. The CEO interview was about 40 minutes and he seemed engaged. After not hearing back for over a week, I followed up via email. About 10 minutes later, I got a generic rejection email from a no-reply address. Given I interviewed for almost 4 hours and met the CEO, I was really disappointed by the impersonal rejection, especially after asking about salary earlier. I expected a call or at least a personalized email, like I've received from other companies when I didn't get the job after meeting with senior leadership.
Confirmed questions8 questions
- Can you share a mistake you've made and explain how you resolved it?
- What was your reason for attending this particular university?
- Reflecting on your undergraduate years, what were the highlights and lowlights?
Justworks
Customer Service Representative
Entry Average Neutral experience No offer 2 rounds
Interview process
Phone screen Panel
Interview formats
Behavioral
So, first I had this phone interview with the CS manager for the shift. Then, we did a Skype interview, there were four people on it - her and three other staff members. The process was fine but I didn't get the job offer in the end, which was a bummer since I thought the interviews went well.
Confirmed questions1 question
- Tell me about a time you delivered great customer service.
Justworks Customer Support Representative Interview Questions
Quoted word for word from Justworks interview reports.
“What is your preferred food and what are the steps to make it?”
Read reports →“What was your reason for attending this particular university?”
Read reports →“How would you deal with a customer who is angry?”
Read reports →“Reflecting on your undergraduate years, what were the highlights and lowlights?”
Read reports →“How many phone calls and emails did you receive in a single day in your previous role?”
Read report →“Tell me about something you have achieved that you feel particularly proud of.”
Read report →“Can you share an instance where you managed to change a negative response to a positive one?”
Read report →“Can you share a mistake you've made and explain how you resolved it?”
Read report →“Tell me about a time you delivered great customer service.”
Read report →Formats, difficulty and experience
Across all 7 Justworks interview reports.