Johnston & Murphy Sales Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Johnston & Murphy.
Johnston & Murphy
Sales Associate
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
This is a pretty standard interview process. Sales experience and understanding upselling tactics to hit targets like UPT, DPT, and EMAC are really important. Also, make sure to highlight your customer service skills because that's a big deal here. They're looking for people who are sales-oriented, have great customer service, and can solve problems while keeping up with a fast-paced environment.
Confirmed questions1 question
- If a customer wants to buy one pair of shoes, what strategies can you employ to encourage them to buy an additional pair or an accessory, aiming for a UPT of at least 3?
Johnston & Murphy
Sales Associate
Entry Easy Negative experience Accept offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral
Hiring for part time roles mostly concerns your available work hours. The managers were nice and the company is flexible with your schedule. I could arrange my hours to fit my school commitments.
Confirmed questions1 question
- What are your available working hours?
Johnston & Murphy
Sales Associate
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Presentation
It was pretty straightforward. The job is very sales-oriented. Depending on who interviewed you, they might ask you to provide an example of how you'd use upselling to encourage customers to buy more stuff.
Confirmed questions2 questions
- How would you manage a customer complaint while still making the sale?
- Can you describe your approach to selling an accessory, like a belt, to complement a main purchase?
Johnston & Murphy Sales Associate Interview Questions
Quoted word for word from Johnston & Murphy interview reports.
“If a customer wants to buy one pair of shoes, what strategies can you employ to encourage them to buy an additional pair or an accessory, aiming for a UPT of at least 3?”
Read reports →“What is your understanding of elevated service?”
Read reports →“How would you manage a customer complaint while still making the sale?”
Read reports →“Can you describe your approach to selling an accessory, like a belt, to complement a main purchase?”
Read reports →“Can you tell me why you're interested in Johnston & Murphy?”
Read report →“What are your available working hours?”
Read report →“Have you ever managed a store on your own?”
Read report →“Have you ever been in charge of handling cash deposits?”
Read report →“What standards have you previously been held to?”
Read report →Formats, difficulty and experience
Across all 6 Johnston & Murphy interview reports.