Johnston & Murphy Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Which role are you interviewing for?
5 roles · 12 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Johnston & Murphy.
Johnston & Murphy
Store Manager
Manager Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Presentation
We use something called a PRIDE Model, which we critique and use for performance reviews. It's very simple stuff, for interviews, both phone and in-person. Just be yourself and show you have the Passion to do the job and show off a lot of enthusiasm, but also take things seriously. We will teach you everything, but if you can't show the effort, we won't bother.
Confirmed questions1 question
- Would you consider returning to a former employer?
Johnston & Murphy
Assistant Manager
Mid Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
After an initial phone call, I met with the regional manager and then had a face-to-face meeting with the store manager. Both meetings lasted about 30 minutes, were professional, and provided good information. I was kept in the loop about what to expect next throughout the process. The first part of each meeting involved questions about my past experience, and the second part was dedicated to learning about the company and its benefits.
Confirmed questions1 question
- What are your 5-year career aspirations?
Johnston & Murphy
Sales Associate
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
This is a pretty standard interview process. Sales experience and understanding upselling tactics to hit targets like UPT, DPT, and EMAC are really important. Also, make sure to highlight your customer service skills because that's a big deal here. They're looking for people who are sales-oriented, have great customer service, and can solve problems while keeping up with a fast-paced environment.
Confirmed questions1 question
- If a customer wants to buy one pair of shoes, what strategies can you employ to encourage them to buy an additional pair or an accessory, aiming for a UPT of at least 3?
Johnston & Murphy
Sales Associate
Entry Easy Negative experience Accept offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral
Hiring for part time roles mostly concerns your available work hours. The managers were nice and the company is flexible with your schedule. I could arrange my hours to fit my school commitments.
Confirmed questions1 question
- What are your available working hours?
Johnston & Murphy Interview Questions
Quoted word for word from Johnston & Murphy interview reports.
“If a customer wants to buy one pair of shoes, what strategies can you employ to encourage them to buy an additional pair or an accessory, aiming for a UPT of at least 3?”
Read reports →“What is your understanding of elevated service?”
Read reports →“How would you manage a customer complaint while still making the sale?”
Read reports →“Would you consider returning to a former employer?”
Read reports →“Can you describe your approach to selling an accessory, like a belt, to complement a main purchase?”
Read report →“Can you tell me why you're interested in Johnston & Murphy?”
Read report →“What are your available working hours?”
Read report →“Have you ever managed a store on your own?”
Read report →“Have you ever been in charge of handling cash deposits?”
Read report →Formats, difficulty and experience
Across all 12 Johnston & Murphy interview reports.