John Hancock Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at John Hancock.
John Hancock
Customer Support Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Panel
Interview formats
Behavioral
It was a two manager panel interview, great experience, getting to know the interviewers and telling about myself. Asked behavioral questions, overall felt great after the interview. Sometimes you may feel nervous in interviews, but this was something different, a totally different experience.
Confirmed questions1 question
- Can you tell me about a situation where you had to adapt to change?
John Hancock
Customer Service Representative
Entry Average Positive experience Decline offer 1 round
Interview process
Recruiter call Take home Onsite
Interview formats
Behavioral Other
Had a 60 min in person interview with different leads. It wasn't too tough. They're checking for prior call center experience and they give great product training. Might have had a written test before the interview.
Confirmed questions1 question
- Have you worked with long term care insurance before?
John Hancock
Customer Service Associate
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Panel Offer
Interview formats
Behavioral Technical
I applied online and they got back to me pretty quick, like in a day or two, to set up a quick phone interview. On that call, they just confirmed my qualifications and went over what the job was about. Then, they set up a second video interview. This one was about 30 minutes with two interviewers, Jared and Lyndsae. It felt like it went pretty well, but after about a week and a half, I got an email saying I didn't get the job.
Confirmed questions3 questions
- Can you elaborate on your resume?
- Tell me about a time you handled a customer situation.
- If you were a piece of computer equipment, which one would you be and why?
John Hancock Customer Support Representative Interview Questions
Quoted word for word from John Hancock interview reports.
“If you were a piece of computer equipment, which one would you be and why?”
Read reports →“How would you deal with a customer who is angry because of a service failure?”
Read reports →“Have you worked with long term care insurance before?”
Read reports →“What are your reasons for wanting to work at John Hancock?”
Read reports →“Tell me about your knowledge of retirement programs.”
Read report →“Can you share an instance where you resolved an issue that impacted a group of people, yourself included?”
Read report →“Tell me about a time you handled a customer situation.”
Read report →“Can you tell me about a situation where you had to adapt to change?”
Read report →“Can you elaborate on your resume?”
Read report →Formats, difficulty and experience
Across all 8 John Hancock interview reports.