
JOANN Stores Team Member Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 27 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at JOANN Stores.
Team Member
Applied in early November, got a call in early December to confirm my application was received. I then went in for an interview the same week and was hired after a casual chat with two managers. The hiring process also included about a week for paperwork and a background check, followed by computer training.
- Tell me about your retail experience.
- What is your availability like?
- How many hours a week are you looking to work?
Team Member
I applied online and got a call a few days later for an interview. I wasn't sure what position it was for since I had applied for a permanent role before. The manager spoke fast and I missed her name, but she gave me two time slots. I missed her call and had to call back, but I didn't know who to ask for. Finally figured it out, but she wasn't there. Another manager took a message. On the interview day, I was late because I had a bad stomach ache from nerves. I thought it was okay since it was a time range, but I was supposed to be there before the start. My mom and sister said their interviews were super easy, so I was surprised by how long this one was. I think I did okay, but some questions were hard because I don't have much work experience. The manager said she had to review my answers with a higher-up and if she liked me, I'd have another interview, which seemed excessive for a seasonal job. She didn't say when I'd hear back, so I don't know if I'm still waiting or not getting hired. I was also asked why Jo Ann's and why not my previous holiday job.
- Tell me about a time you provided excellent customer service.
- Have you ever had to manage a situation with long lines?
- How have you handled being late to work in the past?
Team Member
I applied online and got a super quick callback, like within two hours on a Friday. They wanted me to interview either that day or the next, but I asked for a bit more time and they were cool with scheduling it for Monday afternoon. I was a little nervous but felt good about this place because I really like the store. I got there early and an employee let the interviewer know I was there. We went to the back where they do training, and she said it was more of a chat to see where I'd fit best. She seemed to think I already had the job, telling me about potential duties, where they needed people, the discount, holidays, and the cool dress code. She liked that I was available, eager to learn about fabrics, and knew how to sew. The main things she asked were why I liked Jo-Ann's and if I had retail experience. The whole thing was maybe 15-20 minutes. At the end, she explained that I'd get an email to accept or decline the offer, and she really pushed for me to accept. I accepted about an hour later. The next day was the background check, and about two days after that, I started the on-boarding process with forms for orientation and my first day.
- What is your reason for applying to Jo-Ann's?
- Could you tell me about any retail experience you have?
JOANN Stores Team Member Interview Questions
Quoted word for word from JOANN Stores interview reports.
“What are your plans for the day after Thanksgiving?”
Read reports →“Which store do you like shopping at the most?”
Read reports →“Can you tell me a reason why someone might miss work?”
Read reports →“How would you inform your employer if you were running late for work?”
Read reports →“What would you do if you witnessed a coworker being impolite to a customer?”
Read report →“Tell me about a recent time you acknowledged someone or something, and explain the significance of appreciation.”
Read report →“What is your motivation for wanting to work at JoAnns?”
Read report →“Can you tell me what customer service means to you?”
Read report →“What does customer service mean to you and can you share an example of great customer service you've experienced or provided?”
Read report →Formats, difficulty and experience
Across all 27 JOANN Stores interview reports.