JOANN Stores Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at JOANN Stores.
JOANN Stores
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview was about 20-30 minutes long. They really wanted to know if I could follow the company's flow and programs. They also asked some general questions about my crafting and sewing skills, and what hobbies I liked.
Confirmed questions1 question
- What crafts do you enjoy?
JOANN Stores
Customer Service Associate
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
It was a big hiring event because a store was opening. They called two people in at a time, but interviewed us separately. It wasn't too stressful, but the interviewers seemed rushed and were surprised when I asked questions at the end.
Confirmed questions1 question
- Do you have retail experience?
JOANN Stores
Customer Service Representative
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I had a casual chat with the store manager. We talked about what I'm interested in and my past work experience. We also covered the store's needs and how I can handle changes, especially with the pandemic going on.
Confirmed questions1 question
- Can you tell me about your experience with the crafts that we carry?
JOANN Stores Customer Support Representative Interview Questions
Quoted word for word from JOANN Stores interview reports.
“What crafts do you enjoy?”
Read reports →“Would you steal from customers?”
Read reports →“Would you work for free?”
Read reports →“Can you tell me about your experience with the crafts that we carry?”
Read reports →“Could you please introduce yourself?”
Read report →“Tell me about a situation where you exceeded expectations to help a customer.”
Read report →“Do you have retail experience?”
Read report →“Could you tell me about your background?”
Read report →Formats, difficulty and experience
Across all 7 JOANN Stores interview reports.