Jive Software Account Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Jive Software.
Jive Software
Technical Account Manager
Senior Difficult Positive experience Accept offer 6 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
I first submitted my resume and cover letter, then the internal recruiter gave me a call to kick things off. Before the actual interview day, there were several exercises and processes I had to complete. The interview day itself was well-organized, and all the interviewers came prepared. It was a half-day event with six different interviewers. We were in a small conference room, the only one available for the whole time, which made each 1:1 and 2:1 interview feel quite intimate. You could really feel the team spirit from everyone. I felt welcomed by everybody, from the person in parking to the receptionist and all the interviewers.
Confirmed questions1 question
- Walk me through how you handle customer issue resolution, and what's your strategy for communicating with customers?
Jive Software
Technical Account Manager
Mid Difficult Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
Applied for the job and heard back from the recruiter two weeks later. Had a phone interview with the recruiter a week after that. I emailed the recruiter a couple of times with no response, then messaged them on LinkedIn and was told my resume wasn't getting any traction. They said it was rude.
Confirmed questions2 questions
- What is your desired salary range?
- Can you tell me your current salary?
Jive Software
Technical Account Manager
Mid Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Presentation Background check Offer
Interview formats
Behavioral Presentation
It was split into 3 sessions. First, a telephone interview with the Technical talent recruiter in the US, then a call with the Manager of the TAM team, both about 30-45 minutes. Finally, a face-to-face interview with the TAM Manager, two team members, and the Support Manager. This started with a 15-minute presentation to the team, followed by individual interviews with the Support Manager, the 2 team members, and the TAM Manager. It was all pretty relaxed and made me feel comfortable for the presentation and the 3 face-to-face interviews. I was really impressed with everyone I spoke to throughout. They made me feel at ease and were always available to answer questions outside scheduled interviews. 5 star!!
Confirmed questions1 question
- Could you describe a time you managed an escalation and explain your approach?
Jive Software Account Manager Interview Questions
Quoted word for word from Jive Software interview reports.
“Can you tell me your current salary?”
Read reports →“What are you passionate about?”
Read reports →“What is your motivation for joining Jive?”
Read reports →“Share an instance where you identified a mistake impacting a customer and describe your response.”
Read reports →“What are your strategies for resolving customer problems?”
Read report →“What did you do when faced with a difficult personal situation?”
Read report →“Walk me through how you handle customer issue resolution, and what's your strategy for communicating with customers?”
Read report →“What did you do when faced with a difficult issue?”
Read report →“What did you do when faced with a difficult customer situation?”
Read report →Formats, difficulty and experience
Across all 11 Jive Software interview reports.