itel Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at itel.
itel
Customer Service Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Technical Behavioral
You start by applying online. Then, there's a customer service test and a typing test. The last step is an interview, after which you'll get a date to start training.
Confirmed questions1 question
- Can you define customer service and provide an example?
itel
Customer Service Representative
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral Technical
They were very intense. One day I received at least 5 consecutive calls from them, WhatsApp messages as well. I only had a phone interview and they seemed very eager to get me to the onboarding process immediately
Confirmed questions1 question
- What are your long-term career aspirations?
itel
Customer Service Agent
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Offer
Interview formats
Behavioral Technical
I had two interviews with 3 people asking me questions. It was a nice experience. I got hired in my second interview. The interviews were 4 days apart.
Confirmed questions2 questions
- What work have you done in the past?
- How would you deal with difficult people?
itel Customer Support Representative Interview Questions
Quoted word for word from itel interview reports.
“Can you define customer service and provide an example?”
Read reports →“Can you work on weekends and until 11 PM?”
Read reports →“Can you introduce yourself?”
Read reports →“How would you deal with difficult people?”
Read reports →“What are your long-term career aspirations?”
Read report →“What motivated you to seek employment with ItelBPO?”
Read report →“What makes you a good fit for this role?”
Read report →“What work have you done in the past?”
Read report →Formats, difficulty and experience
Across all 8 itel interview reports.