Irvine Company Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Irvine Company.
Irvine Company
Customer Service Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Onsite Panel Presentation Offer
Interview formats
Behavioral Technical Presentation
I applied online and then got a call for a phone interview with their HR Recruiter. After that, I was invited to their open interviews where I talked with one of the property managers. Then, I was interviewed by the general manager, and finally by the Senior Director of Marketing. All of these were one-on-one and the whole thing took about 4 hours all on that one day. They gave me the job offer right away the next day. Most of the questions were situational.
Confirmed questions5 questions
- Describe a situation where you resolved a resident's issue, but inadvertently caused a new one.
- Can you share an experience dealing with someone experiencing strong emotions?
- What draws you to customer service work?
Irvine Company
Customer Service Representative
Entry Difficult Neutral experience No offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Group Behavioral Other
I went for walk-in interviews and there were about 5 other people there with me. First, two people interviewed me, and then they sent me to two more interviewers. I did pretty well in the interview, and they called me back to do a background check. But after that, I never heard back, even when I emailed or called them. They basically ignored me.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Irvine Company
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral
The interview was about 30 minutes long, really quick and I felt super comfortable, almost like chatting with a friend. I got the offer right after, so that was it. They're looking for someone outgoing and a good problem solver. I was asked about tough situations from my past jobs.
Confirmed questions2 questions
- Can you tell me a bit about yourself?
- Can you share an example of a challenging situation from your previous work and how you dealt with it?
Irvine Company Customer Support Representative Interview Questions
Quoted word for word from Irvine Company interview reports.
“What was your motivation for moving to California?”
Read reports →“What research have you done on the Irvine company?”
Read reports →“Could you define what Customer Service means to you?”
Read reports →“Describe a situation where you resolved a resident's issue, but inadvertently caused a new one.”
Read reports →“Can you share an experience dealing with someone experiencing strong emotions?”
Read report →“Are you available for work with a schedule?”
Read report →“Describe a specific situation involving a difficult customer.”
Read report →“What are your career aspirations for the next five years?”
Read report →“What draws you to customer service work?”
Read report →Formats, difficulty and experience
Across all 8 Irvine Company interview reports.