InterSolutions Concierge Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at InterSolutions.
InterSolutions
Concierge
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
So, there were 2 interview steps. First, they gave me a call about three weeks after I applied. Then, about a week later, I went in for an in-person interview. I actually got there about 30 minutes late because of traffic, but the interviewer was super cool about it. I was actually one of the first ones there, so I don't know how it would have gone if I was on time. The second interview was pretty quick. Even though there were other people, they saw us individually. I got the job right then and there. We went straight into training and setting up direct deposit, and they paid us for the training. Just for context, this was back in 2017. From what I've heard from people hired more recently, the interview process is way different now. This was just my personal experience.
Confirmed questions1 question
- How would you handle being overloaded at the desk, like with a line of residents waiting for packages and the phone ringing?
InterSolutions
Concierge
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was a basic interview where they asked about my experience and why I applied for the position. These are the usual questions, you know, the ones all hiring managers ask. The interviewer was really nice and laid-back.
Confirmed questions3 questions
- Are you flexible with your schedule?
- Have you worked in customer service before?
- Tell me about a time you dealt with an unhappy customer.
InterSolutions
Concierge
Entry Easy Accept offer 2 rounds
Interview process
Recruiter call Technical screen Background check Onsite
Interview formats
Behavioral Other
Really simple process. Management is super nice. I applied online and then called to see what was up with my application. I got set up for an in-office interview where I first did an online personality test and then had a face-to-face chat with a manager. They said they'd get in touch after a background check. I called again about a week later and was scheduled for a paid training day with all the new hires. During training, we got our first assignments.
Confirmed questions1 question
- Can you tell me about a time you had to handle a difficult client and what you did?
InterSolutions Concierge Interview Questions
Quoted word for word from InterSolutions interview reports.
“How would you handle a resident requesting something outside of your job duties?”
Read reports →“How would you handle being overloaded at the desk, like with a line of residents waiting for packages and the phone ringing?”
Read reports →“Tell me about a time you dealt with an unhappy customer.”
Read reports →“Tell me about your goals in life.”
Read reports →“Are you flexible with your schedule?”
Read report →“How would you handle a challenging resident or vendor?”
Read report →“Do you have prior experience in the service industry?”
Read report →“Have you worked in customer service before?”
Read report →“Can you tell me about a time you had to handle a difficult client and what you did?”
Read report →Formats, difficulty and experience
Across all 7 InterSolutions interview reports.