Intercom Product Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 18 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Intercom.
Intercom
Product Manager
Senior Average Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I applied online and the first round was with HR. She asked me a little about myself and then asked "how do I strategize for a product". The interview was supposed to be 30 mins but I only spoke for 10 mins because the HR talked most of the time about the role. They seemed unsure about what they were looking for. The overall experience was good, and I don't really understand why I was rejected, but I got my response in 2 days.
Confirmed questions1 question
- Can you describe your strategy for building products in your previous role?
Intercom
Product Manager
Mid Average Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Phone screen
Interview formats
Technical Behavioral
I got contacted by the hiring managers, then had a follow-up with them, and a call with the recruiter. After that, I received a home task. There was no feedback until I basically spammed them. It took nearly two months to get a response. They wanted to have a phone call. I gave my availability but heard nothing again. After I emailed them a couple of weeks later, they finally scheduled a call to tell me I didn't get the job. They mentioned they didn't get feedback from the teams on why I didn't get it, which could have been communicated in an email two months prior. A complete waste of my time.
Confirmed questions2 questions
- Could you do a competitive analysis on conversational interfaces like Intercom?
- Can you tell me about your overall product process?
Intercom
Product Manager
Staff Difficult Negative experience No offer 5 rounds
Interview process
Recruiter call Phone screen Take home Presentation Group Panel Background check
Interview formats
Behavioral Presentation Group Technical
First, there was a talent/recruiter screening for 30 minutes. If you passed that, you'd have a 30-minute interview with the Hiring Manager. If that went well, they'd send you info to prep a project. Then, a 30-minute project presentation followed. After that, a 30-minute team working & collaboration interview with 2 members/leaders from different teams. Lastly, a Values Interview.
Confirmed questions1 question
- In a past interview, you were given tough feedback. How did you handle it?
Intercom Product Manager Interview Questions
Quoted word for word from Intercom interview reports.
“What are your thoughts on the current messaging app market?”
Read reports →“Could you provide a review of the current business messenger market?”
Read reports →“Could you do a competitive analysis on conversational interfaces like Intercom?”
Read reports →“Regarding this hypothetical product, what design aspects are crucial?”
Read reports →“Can you outline the design of a popular app?”
Read report →“Can you analyze the business messenger space?”
Read report →“What frustrates you about being a product manager?”
Read report →“How do you handle procrastination?”
Read report →“What are your thoughts on salary?”
Read report →Formats, difficulty and experience
Across all 18 Intercom interview reports.