Intercom Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Intercom.
Intercom
Manager
Manager Difficult Negative experience No offer 5 rounds
Interview process
Recruiter call Technical screen Onsite Background check Offer
Interview formats
Technical Behavioral
I went through a cognitive test, a recruiter screen, a hiring manager interview, and then a virtual onsite with four interviews back-to-back. After initially being rejected post-screen, I was brought back in when the hiring manager had a change of heart. It was noticeable that during all five interviews, I didn't encounter any women or people of color. A scheduled female POC for the panel was swapped out last minute, and the recruiter didn't even realize until I pointed it out. As a woman of color, the absence of DEI and representation was significant. All interviews were recorded with AI, without explicit consent. The opt-out was hidden in the calendar invite, and their disclaimer basically said if you're not cool with tools like BrightHire, this company might not be for you, which felt unnecessarily rigid. The recruiter was good about communicating and provided feedback, which was appreciated. But generally, the lack of openness, changing expectations, and a company culture that seems to value speed and profit over inclusion left a bad taste.
Confirmed questions1 question
- Could you share some key achievements from your resume?
Intercom
Relationship Manager
Mid Average Positive experience Decline offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Presentation
So I actually tried out for the AE role on the Mid-Market team first. During that interview, I got to chat with a manager from the Relationship Management team. Honestly, I can't say enough good things about the people I met at Intercom during the interviews. They just seemed like a fun group to work with. Plus, the communication was awesome the whole way through. My recruiter, Otto, was amazing and kept me in the loop the entire time.
Confirmed questions1 question
- Can you describe a Quarterly Business Review or pitch you've conducted recently, say in the last six months?
Intercom
Relationship Manager
Mid Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The initial recruiter call for this role was pretty standard, but it didn't really spark any interest in the position for me. The recruiter described the process as seeming really demanding, with a lot of expectations put on me as the candidate. It felt like the recruiter was implying I should be lucky to even be considered, which struck me as odd. I believe interviews should be a mutual evaluation, where both the company and candidate see if there's a good fit. But here, it felt more like the company was asking for a lot without giving much back. This made me feel unenthusiastic about continuing. Given this experience, I'm not keen on moving forward with Intercom. The process felt very one-sided and didn't impress me at all.
Confirmed questions2 questions
- Can you share your background?
- What motivates your interest in joining Intercom?
Intercom Manager Interview Questions
Quoted word for word from Intercom interview reports.
“What's the most recent sales book you've read?”
Read reports →“Tell me about a time you made a mistake with a customer and how you resolved it.”
Read reports →“How do you handle prioritizing customers and your interactions when things get hectic?”
Read reports →“Describe your sales process.”
Read reports →“Can you describe a Quarterly Business Review or pitch you've conducted recently, say in the last six months?”
Read report →“What are your reasons for wanting to join Intercom?”
Read report →“Can you describe how accounts are segmented in your current/previous role and what your typical quota was?”
Read report →“What motivates your interest in joining Intercom?”
Read report →“Could you share some key achievements from your resume?”
Read report →Formats, difficulty and experience
Across all 7 Intercom interview reports.