Intercom Engineering Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Intercom.
Intercom
Engineering Manager
Manager Easy Negative experience No offer 5 rounds
Interview process
Technical screen Panel Presentation Group
Interview formats
Technical Behavioral Presentation
Interviewed end of May 2024. The whole thing was virtual, and had a few stages: Technical Project Review, Values Assessment Session, Strategy & Planning, and a Role Chat + Wrap up. I spoke with some engineering and product managers. They asked about handling difficult people situations and some scenario-based questions about system failures and project delays. I finished all the interviews, but then there was just silence, no feedback, and my follow-up emails about the end of the process were ignored. The interviews themselves were good, but the process was terrible for me.
Confirmed questions1 question
- What steps would you take with your team to troubleshoot an application failure?
Intercom
Engineering Manager
Manager Average Neutral experience No offer 4 rounds
Interview process
Recruiter call Technical screen Onsite Panel Group
Interview formats
Technical Behavioral Case Presentation
The interview process started with a screener, then moved to a virtual on-site. The on-site consisted of two 45-minute interviews: one for Technical Management and one for People Management. The People Management interview was a standard discussion about your experience and how you handle various situations. The Technical Management interview involved a hypothetical scenario, which was not highlighted in the preparation guide, so be ready for it!
Confirmed questions3 questions
- What steps would you and your team take to resolve an intermittent bug in the product, assuming the database is suspected?
- Can you describe your experience and how you handle typical people management situations?
- How would you approach a hypothetical technical management scenario that isn't detailed in the prep guide?
Intercom
Engineering Manager
Manager Difficult Positive experience No offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical
Had a people ops phone call, then a management phone call, followed by a technical phone call, and finally an in-person interview. Overall, it was a good use of time. I learned a lot about Intercom's product and culture. The in-person interview was pretty intense, so be prepared for that.
Confirmed questions3 questions
- Can you describe how you would approach solving this particular problem?
- Please share an instance of a conflict you experienced and how you resolved it.
- Could you provide a detailed explanation of a past technical design you were involved with?
Intercom Engineering Manager Interview Questions
Quoted word for word from Intercom interview reports.
“When an application is failing in production, what's the first thing you'd do?”
Read reports →“What steps would you and your team take to resolve an intermittent bug in the product, assuming the database is suspected?”
Read reports →“Have you signed an NDA?”
Read reports →“What steps would you take with your team to troubleshoot an application failure?”
Read reports →“What do you enjoy about being a people manager?”
Read report →“How would you manage a high performing team?”
Read report →“In this production issue scenario, what would be your very first step?”
Read report →“If an application had major production issues, what would be your initial action?”
Read report →“How do you approach delivery in an engineering team?”
Read report →Formats, difficulty and experience
Across all 11 Intercom interview reports.