Intelcia Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 23 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Intelcia.
Intelcia
Customer Service Agent
Entry Easy Positive experience No offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Technical Behavioral
The interview had a spelling test for everyone present. They also asked us some questions to gauge our previous experience. It felt like they weren't looking for a lot of prior experience, but rather checking basic skills and attitude.
Confirmed questions1 question
- Did it involve a spelling test?
Intelcia
Customer Service Agent
Entry Easy Negative experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Presentation
Interview formats
Behavioral Presentation
It was awful, they told me during the video interview that I had to go for an in-person interview that same day with no prior notice, and then a few days later they changed the training date and then cancelled it. The training was 8 hours a day for 15 days, paid 10 euros per day, and only paid in the next payroll if they hired me.
Confirmed questions1 question
- Basic questions, nothing special. And that's it.
Intelcia
Customer Service Representative
Entry Average Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Background check
Interview formats
Behavioral Technical Other
First, I had to send a one-minute voice memo on WhatsApp introducing myself. Then, the recruiter set up a virtual interview to chat about different things and see how good I am. After that, there was a virtual English test, and they decide if they hire you based on how well you know English (B2+ level).
Confirmed questions4 questions
- Could you start by introducing yourself?
- Tell me about your favorite hobbies.
- How would you discuss various topics to test your proficiency?
Intelcia Customer Support Representative Interview Questions
Quoted word for word from Intelcia interview reports.
“Could you tell me the story of the anime Death Note?”
Read reports →“Can you describe a rainbow to someone who cannot see it?”
Read reports →“Where do you want to travel?”
Read reports →“What is customer service about?”
Read reports →“Did it involve a spelling test?”
Read report →“What key attributes define an effective Customer Service Representative?”
Read report →“What would you say if a customer told you they were going to cancel?”
Read report →“If I am faced with an angry customer, how should I handle the situation?”
Read report →“What is your proficiency level in English?”
Read report →Formats, difficulty and experience
Across all 23 Intelcia interview reports.