Intact Insurance UK Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Intact Insurance UK.
Intact Insurance UK
Customer Service Representative
Entry Average Positive experience No offer 4 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral
We had a workshop with RSA reps, they told us about the hiring process. You can find open jobs on their website and apply. Hiring managers will review your application and CV. If they invite you to an interview, make sure to use the STAR method in your answers, they really like that. After the interview, you'll definitely hear from the managers and get feedback.
Confirmed questions1 question
- Can you share an instance where you handled a challenging customer, and describe your actions?
Intact Insurance UK
Customer Service Representative
Entry Average Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Group Panel Offer
Interview formats
Behavioral Technical Other
I found RSA at a job fair and dropped off my CV. About a month later, the HR Business Partner called me for a 15-minute phone chat. Then, two weeks after that, I went to an open house interview. Another two weeks passed, and I had another interview. Finally, three weeks after that, on a Monday, I got an email saying I got the job, and I started the very next day.
Confirmed questions4 questions
- What is your French proficiency level?
- Have you previously held a leadership role?
- Can you describe a situation where you resolved a work-related issue?
Intact Insurance UK
Customer Service Representative
Entry Easy Neutral experience No offer 2 rounds
Interview process
Recruiter call Phone screen Background check
Interview formats
Technical Behavioral
I applied online and sent in my CV. The same day, I got an email asking me to do an online Situation Judgement Test. It was a multiple-choice test where I had to answer questions about what I would do in different situations. The next Saturday, I got an email for a telephone interview. It was really short, like 10 minutes. They asked me some yes/no security questions, about my current salary, and the job I applied for. There was only one question about the actual job. A few days later, I got an email saying I didn't get the job.
Confirmed questions1 question
- What is your motivation for wanting to work for RSA?
Intact Insurance UK Customer Support Representative Interview Questions
Quoted word for word from Intact Insurance UK interview reports.
“What is your French proficiency level?”
Read reports →“What are your 5-year career aspirations?”
Read reports →“What is your motivation for wanting to work for RSA?”
Read reports →“Are you detail-oriented?”
Read reports →“Can you share an instance where you handled a challenging customer, and describe your actions?”
Read report →“Have you previously held a leadership role?”
Read report →“What makes you a good fit for this position?”
Read report →“Can you describe a situation where you resolved a work-related issue?”
Read report →Formats, difficulty and experience
Across all 5 Intact Insurance UK interview reports.