Insurance Corporation of British Columbia Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Insurance Corporation of British Columbia.
Insurance Corporation of British Columbia
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview felt artificial and fake. It began as usual with me talking about myself and my motivation for wanting to work there. Then, they started asking vague questions that don't have clear answers; basically, you're left to the interviewer's perception of your personality.
Confirmed questions1 question
- What elements contribute to excellent teamwork?
Insurance Corporation of British Columbia
Customer Service Associate
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Offer
Interview formats
Behavioral Technical
I applied and a recruiter talked to me by phone and then Skype. When a job I was interested in came up, she sent my application to ICBC and scheduled me for an interview the next week. I was interviewed by my future manager and one other person who took turns asking questions. The next day, they called me to say I was chosen and I'd get the offer by email. After that, HR handled the rest of the process.
Confirmed questions6 questions
- Can you share some of your customer service experiences?
- How do you handle different customer service situations?
- Describe a time you dealt with a difficult customer.
Insurance Corporation of British Columbia
Customer Service Representative
Entry Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Take home Phone screen Onsite Offer
Interview formats
Technical Behavioral
Applied online and then the HR recruiter emailed to schedule a phone interview. Completed 3 data entry tests online. After the phone interview, I had a face to face interview with the supervisor and manager. They asked situational and behavioral questions. Received a conditional offer.
Confirmed questions3 questions
- Can you share an instance where you provided exceptional customer service?
- Describe a time you had to decline a customer's request and explain your approach.
- Tell me about a situation where you managed a customer who was upset.
Insurance Corporation of British Columbia Customer Support Representative Interview Questions
Quoted word for word from Insurance Corporation of British Columbia interview reports.
“What elements contribute to excellent teamwork?”
Read reports →“How do you feel about absenteeism?”
Read reports →“How do you approach cultural diversity in a customer service setting?”
Read reports →“How do you handle angry customers?”
Read reports →“What is your availability to start?”
Read report →“Tell me about a situation where you managed a customer who was upset.”
Read report →“What would your previous employer say regarding your attendance?”
Read report →“How do you approach task organization?”
Read report →“Tell me about a time you successfully diffused a customer's problem.”
Read report →Formats, difficulty and experience
Across all 7 Insurance Corporation of British Columbia interview reports.