Insurance Corporation of British Columbia Claims Adjuster Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Insurance Corporation of British Columbia.
Insurance Corporation of British Columbia
Claims Adjuster
Mid Average Positive experience Decline offer 2 rounds
Interview process
Recruiter call Take home Technical screen Onsite
Interview formats
Behavioral Technical
First, there was an initial chat with an HR person for about 30 mins. They went over the job posting and asked some basic questions about my experience and why I wanted to work at ICBC. They also told me what to expect next and had me do two assessments: one for typing and one for listening. After that, the real interview happened with two managers who asked behavioral questions and gave me a situation to see how I'd handle it.
Confirmed questions2 questions
- Can you share an instance where you resolved a conflict with a colleague?
- Describe your approach to managing challenging clients.
Insurance Corporation of British Columbia
Claims Adjuster
Entry Average Positive experience Accept offer 2 rounds
Interview process
Take home Recruiter call Background check Offer
Interview formats
Behavioral Technical
So, the interview process for this Claims Adjuster role involved a skills-based test and then a face-to-face interview. The whole thing, the interview part, was about an hour to an hour and a half, and it was pretty much all behavioral questions. Before the interview, there was a test with four sections: English, Analytical & Critical Thinking, Personality, and Math. After I passed the interview, I got offered the job, and I'm supposed to start in about 4 weeks.
Confirmed questions3 questions
- Can you describe a situation where you delivered outstanding customer service?
- Could you share an instance where you had to refuse a customer's request?
- Please provide an example of a time you had to analyze a situation to make a decision. What happened, and what was the result?
Insurance Corporation of British Columbia
Claims Adjuster
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Onsite
Interview formats
Behavioral Other
The hiring process was pretty standard, I was interviewed by two managers who were really full of themselves. It was followed by a written component which was actually dumb. I have been interviewed by other companies, but this was the worst one so far.
Confirmed questions1 question
- How would you deal with an unhappy client
Insurance Corporation of British Columbia Claims Adjuster Interview Questions
Quoted word for word from Insurance Corporation of British Columbia interview reports.
“How would you deal with an unhappy client”
Read reports →“Could you share an instance where you had to refuse a customer's request?”
Read reports →“Why are you interested in working for ICBC?”
Read reports →“Can you describe a time you assisted a frustrated customer?”
Read reports →“Can you share an instance where you needed to be assertive?”
Read report →“Can you share an instance where you resolved a conflict with a colleague?”
Read report →“Can you describe a situation where you delivered outstanding customer service?”
Read report →“Describe your approach to managing challenging clients.”
Read report →“Please provide an example of a time you had to analyze a situation to make a decision. What happened, and what was the result?”
Read report →Formats, difficulty and experience
Across all 8 Insurance Corporation of British Columbia interview reports.