Insight Global It Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 40 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Insight Global.
Insight Global
Desktop Support Technician
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Offer
Interview formats
Behavioral Technical
I landed a desktop support tech job at a school. First, a recruiter called to ask about my background and why I wanted the job, which wasn't technical. Then, I had an interview with the actual company where they asked about my background and some technical questions about networking and troubleshooting. It was pretty basic. The company decided quickly, and I heard back by the end of the week.
Confirmed questions2 questions
- The recruiter inquired about my technical background and asked if I matched the company's requirements as stated in the job description.
- The company asked me about my background and then some technical questions about networking and troubleshooting.
Insight Global
IT Support Technician
Entry Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral
The interview process was very straightforward and quick. I interviewed and received an offer on the same day. There were no technical questions specific to the position. The interview itself lasted about 10 to 15 minutes.
Confirmed questions1 question
- Tell me about yourself and your experience related to company culture.
Insight Global
Desktop Support Technician
Entry Average Positive experience Decline offer 2 rounds
Interview process
Phone screen Onsite
Interview formats
Technical Behavioral
It was a phone and in-person interview. The phone call included some technical questions, but the in-person interview was pretty straightforward and not too stressful. My advice is to look up info on Google. The interviewers were looking for someone who can effectively explain how the IT infrastructure connects with the company's goals, has experience with strategic planning for setting a vision, goals, and objectives for a big system, and understands the management practices needed to lead people and stakeholders through putting an IT strategic plan into action.
Confirmed questions1 question
- Can you tell me if you know how to image a laptop?
Insight Global It Support Engineer Interview Questions
Quoted word for word from Insight Global interview reports.
“Can you name the three private IP subnet address ranges?”
Read reports →“Could you explain the differences between Office 365 and the traditional Office software?”
Read reports →“Can you tell me if you know how to image a laptop?”
Read reports →“How would you handle an angry client who has submitted a help request?”
Read reports →“Are you able to troubleshoot network issues?”
Read report →“Can you answer technical questions about the office suite?”
Read report →“Have you previously used a ticketing system?”
Read report →“Describe how you'd manage a frustrated customer who isn't cooperating.”
Read report →“Do you have any experience with A/V equipment?”
Read report →Formats, difficulty and experience
Across all 40 Insight Global interview reports.