Informa TechTarget Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Informa TechTarget.
Informa TechTarget
Customer Success Manager
Mid Difficult Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Group Onsite
Interview formats
Behavioral
The interview had 3 main parts after the initial phone screen. First, I talked to the recruiter, then the hiring manager, followed by some other CS managers and potential future teammates. It was a pretty good experience overall. The recruiter was super helpful and kept me in the loop the whole time.
Confirmed questions2 questions
- Can you tell me about your understanding of our company culture?
- How do you see yourself fitting into our team's culture?
Informa TechTarget
Customer Success Manager
Mid Average Negative experience No offer 3 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Technical
I applied on Linkedin and was contacted by HR. I had a phone interview and then they brought me in for an in-person interview. First, I interviewed with the VP. He seemed pretty laid back but the interview left a bad impression because he seemed uninterested in me, yawning multiple times. He asked me to explain my background and about 3-4 situational questions before asking if I had any questions. Next, I had an interview with my potential manager, which went well. She seemed to genuinely care and enjoyed her job. Overall, the process was a bit below average, but the role and company seem like a great opportunity.
Confirmed questions1 question
- Describe a situation where you encountered a problem with a customer and explain the steps you took to resolve it.
Informa TechTarget
Customer Success Manager
Mid Average Positive experience Decline offer 4 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
I had a phone interview with HR, then sat down for 1-1 interviews with the hiring manager, the VP of Sales, and the EVP. It was actually a very pleasant process. Everyone knew what they were talking about and cared about what I could bring to the table as a candidate. The offer was highly competitive from a comp perspective. I did not accept because I was given enticing internal options at my current company.
Confirmed questions2 questions
- Pretty run of the mill questions
- They tend to focus on the kind of person you are, versus what's on your resume (which is nice).
Informa TechTarget Customer Success Manager Interview Questions
Quoted word for word from Informa TechTarget interview reports.
“Can you describe the steps involved in onboarding a client, from the initial post-sales activities through to revenue recognition?”
Read reports →“Describe a situation where you encountered a problem with a customer and explain the steps you took to resolve it.”
Read reports →“How do you see yourself fitting into our team's culture?”
Read reports →“What are your three biggest strengths and weaknesses, and how do they make you a good fit for this role?”
Read reports →“Can you tell me about your understanding of our company culture?”
Read report →“Can you share your three greatest strengths and weaknesses, and explain why you believe they align well with the requirements of this position?”
Read report →“Can you share an example of a past work achievement?”
Read report →Formats, difficulty and experience
Across all 6 Informa TechTarget interview reports.