Infobip Application Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Infobip.
Infobip
Customer Support Engineer
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite Offer
Interview formats
Behavioral Technical Other
The whole process has 3 interviews. First, a recruiter call to discuss your CV and other general topics. Then, two managers will ask about your past experience. After that, you will get a technical assignment and have a final interview before the offer. The whole process takes about a month.
Confirmed questions1 question
- Can you tell me about your past experience?
Infobip
Customer Support Engineer
Mid Difficult Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical Coding
There were 4 rounds in total. First, an HR call to discuss my background and past/present employment. Then, a manager call where I was asked about SMS protocol call flows, given a coding exercise, and asked about customer-facing issues. Finally, a HOD interview focusing on customer-facing issues and my personal background.
Confirmed questions6 questions
- Could you explain UDH?
- What about SMPP?
- Can you tell me about HLR?
Infobip
Customer Support Engineer
Mid Average Positive experience No offer 4 rounds
Interview process
Recruiter call Technical screen Onsite Presentation
Interview formats
Technical Behavioral
So, the interview process had three interviews with different people: first with POP, then the team manager, and finally the Head of Support. There was also a task that included technical questions and tasks, plus some situational examples.
Confirmed questions3 questions
- Can you explain SaaS and CPaaS?
- What can you tell me about APIs?
- Do you know SQL?
Infobip Application Support Engineer Interview Questions
Quoted word for word from Infobip interview reports.
“Explain the SS7 Call Flow.”
Read reports →“What is the role of USSD?”
Read reports →“What about SMPP?”
Read reports →“Can you explain SaaS and CPaaS?”
Read reports →“Could you explain UDH?”
Read report →“Can you tell me about HLR?”
Read report →“What can you tell me about APIs?”
Read report →“Do you know SQL?”
Read report →“Tell me about customer facing questions.”
Read report →Formats, difficulty and experience
Across all 5 Infobip interview reports.