Infinite Energy Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Infinite Energy.
Infinite Energy
Customer Service Agent
Entry Average Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Panel Offer
Interview formats
Technical Coding Behavioral Presentation
The whole process was pretty fast. You'll do a panel interview and a quick test for typing and chat skills. Also, a fake customer care call where they see how you respond based on rules and policies given beforehand. If you pass all that, you get the job.
Confirmed questions5 questions
- Could you tell me about your strengths?
- What about your weaknesses?
- What makes you want to take on this role?
Infinite Energy
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Technical Behavioral
I first heard about Infinite Energy at the UF fall career fair and applied there for the Customer Service Bilingual Rep I job. Pretty soon after, I got a call about an interview. I filled out some initial forms about my background and work history, and then did some computer skills tests.
Confirmed questions1 question
- If a customer requests a credit beyond your authorized limit, no one else is available to help, and the customer says they will leave if they don't get the credit, how would you handle it?
Infinite Energy
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
I submitted my resume via the University of Florida's Career Resource center when I was a student there. Vicki from HR then contacted me to schedule an interview. I set it up and then interviewed with two top management employees.
Confirmed questions2 questions
- Can you tell me about your past experience?
- What would you do if you witnessed senior management acting against the company's best interests?
Infinite Energy Customer Support Representative Interview Questions
Quoted word for word from Infinite Energy interview reports.
“If a customer requests a credit beyond your authorized limit, no one else is available to help, and the customer says they will leave if they don't get the credit, how would you handle it?”
Read reports →“What would you do if you witnessed senior management acting against the company's best interests?”
Read reports →“What's your approach to dealing with a challenging coworker?”
Read reports →“How do you handle stressful interactions with customers?”
Read reports →“Can you recall a time you dealt with a difficult customer?”
Read report →“What makes you want to take on this role?”
Read report →“Can you tell me about your past experience?”
Read report →Formats, difficulty and experience
Across all 5 Infinite Energy interview reports.